Torquay PCN: primary care network practices and patient survey
Torquay PCN is a primary care network of 4 GP practices with 48,449 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,097 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Torquay PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Southover Medical Practice to 80% at Brunel Medical Practice, with a median of 74% (England: 77%). None differs from England by more than the survey's margin of error. Croft Hall Medical Practice has the highest share finding it easy to get through by phone (58%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Brunel Medical Practice | 15,196 | 80% | 43% | Good | 1,802 |
| Chelston Hall Surgery | 17,650 | 75% | 44% | Good | 2,085 |
| Croft Hall Medical Practice | 7,058 | 73% | 58% | – | – |
| Southover Medical Practice | 8,545 | 69% | 36% | Good | 3,009 |
Results for the network as a whole, from 447 responses, against Devon and England.
| Survey question | Torquay PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 45% | 59% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 80% | 87% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,097 registered patients per full-time-equivalent qualified GP in Torquay PCN, close to England's 2,171 and Devon's 1,863. Practices recorded 630 appointments a month per 1,000 patients (England: 510), 40% of them face to face. 56% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | Torquay PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 2,097 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 630 | 626 | 510 |
| Face-to-face appointments | 40% | 54% | 63% |
| Same day as booked | 56% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 23% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Torquay PCN is learning disability (1.0% against 0.6%), and the furthest below is diabetes (7.7% against 7.9%).
| Condition register | Age group | Torquay PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% | 8,406 |
| Depression | 18+ yrs | 15.7% | 14.3% | 6,383 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 3,168 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 3,343 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 2,140 |
| Cancer | All ages | 4.4% | 3.8% | 2,212 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,752 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 1,440 |
| COPD | All ages | 2.7% | 1.9% | 1,331 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 1,151 |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% | 393 |
| Serious mental illness | All ages | 1.4% | 1.0% | 683 |
| Heart failure | All ages | 1.2% | 1.1% | 623 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 440 |
| Learning disability | All ages | 1.0% | 0.6% | 497 |
| Dementia | All ages | 0.9% | 0.8% | 471 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 461 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 352 |
| Palliative care | All ages | 0.6% | 0.6% | 286 |
- Barnstaple Alliance PCN (4 practices)
- Baywide PCN (3 practices)
- Brixham and Paignton PCN (3 practices)
- Coast and Country PCN (4 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tiverton PCN (3 practices)
- West Devon PCN (3 practices)
Which practices are in Torquay PCN?
Brunel Medical Practice, Chelston Hall Surgery, Croft Hall Medical Practice and Southover Medical Practice.
How do patients rate Torquay PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Torquay PCN cover?
48,449 registered patients across 4 practices in September 2026.
How many patients per GP does Torquay PCN have?
2,097 per full-time-equivalent qualified GP, against 2,171 across England.