Croft Hall Medical Practice, Torquay: patient reviews and CQC rating
Croft Hall Medical Practice is a GP practice in Torquay with 7,058 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Devon: 79%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Croft Hall Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 5 practices in Torquay with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (66%). 117 patients answered the survey (response rate 22%).
| Survey question | Croft Hall Medical Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 73% | 79% | 77% |
| Easy to contact by phone | 58% | 59% | 57% |
| Easy to contact via the website | 41% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 80% | 90% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
7,058 patients were registered at Croft Hall Medical Practice in September 2026, down 9.5% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 5,199 appointments a month, or 737 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
13% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Croft Hall Medical Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 737 | 626 | 510 |
| Face to face | 32% | 54% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%), serious mental illness (2.1% against 1.0%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 38.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.3% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| COPD | All ages | 3.2% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Learning disability | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Croft Hall Medical Practice, 19 Croft Road, Torquay, TQ2 5UA. Phone: 01803 298441.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chelston Hall Surgery | 0.9 km | 75% |
| Southover Medical Practice | 1.1 km | 69% |
| Brunel Medical Practice | 1.9 km | 80% |
| Chilcote Surgery | 2.1 km | 92% |
| Pembroke House Surgery | 2.9 km | 80% |
- Brunel Medical Practice (80% overall experience good)
- Chelston Hall Surgery (75% overall experience good)
- Southover Medical Practice (69% overall experience good)
How do patients rate Croft Hall Medical Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Croft Hall Medical Practice as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Croft Hall Medical Practice?
7,058 patients were registered in September 2026, down 9.5% on a year earlier.
Are appointments at Croft Hall Medical Practice face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Croft Hall Medical Practice's phone number?
01803 298441.