Brunel Medical Practice, Torquay: patient reviews and CQC rating
Brunel Medical Practice is a GP practice in Torquay with 15,196 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 8.4 full-time-equivalent qualified GPs, or 1,802 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brunel Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 5 practices in Torquay with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (69%). 109 patients answered the survey (response rate 27%).
| Survey question | Brunel Medical Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 43% | 59% | 57% |
| Easy to contact via the website | 63% | 62% | 58% |
| Easy to contact via the NHS App | 70% | 55% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 426 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brunel Medical Practice is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,196 patients were registered at Brunel Medical Practice in September 2026, down 1.8% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 1,802 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 4.0 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 6.3 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 7.6 | 8.4 |
| August 2026 | 8.4 | 9.3 |
From June 2026 to August 2026 the practice recorded 8,486 appointments a month, or 558 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brunel Medical Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 626 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.2% against 1.2%), dementia (1.5% against 0.8%) and palliative or supportive care needs (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Osteoporosis | 50+ yrs | 4.2% | 1.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Brunel Medical Practice, St Albans Road, Torquay, TQ1 3SL. Phone: 01803 312233. Website: www.brunelmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chilcote Surgery | 0.4 km | 92% |
| Southover Medical Practice | 0.9 km | 69% |
| Croft Hall Medical Practice | 1.9 km | 73% |
| Chelston Hall Surgery | 2.8 km | 75% |
| Pembroke House Surgery | 4.9 km | 80% |
- Chelston Hall Surgery (75% overall experience good)
- Croft Hall Medical Practice (73% overall experience good)
- Southover Medical Practice (69% overall experience good)
How do patients rate Brunel Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Brunel Medical Practice as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Brunel Medical Practice?
15,196 patients were registered in September 2026, down 1.8% on a year earlier.
What is Brunel Medical Practice's CQC rating?
Good overall, published in August 2018.
How many GPs does Brunel Medical Practice have?
8.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,802 patients per GP against 2,171 across England.
Are appointments at Brunel Medical Practice face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brunel Medical Practice's phone number?
01803 312233.