Chilcote Surgery, Torquay: patient reviews and CQC rating
Chilcote Surgery is a GP practice in Torquay with 16,112 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 9.2 full-time-equivalent qualified GPs, or 1,753 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chilcote Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 5 practices in Torquay with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (85%). 125 patients answered the survey (response rate 32%).
| Survey question | Chilcote Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 55% | 59% | 57% |
| Easy to contact via the website | 85% | 62% | 58% |
| Easy to contact via the NHS App | 73% | 55% | 54% |
| Reception team helpful | 98% | 87% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 92% | 70% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 430 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chilcote Surgery is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,112 patients were registered at Chilcote Surgery in September 2026, up 2.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 1,753 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 7.0 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 14.1 |
| August 2024 | 9.2 | 12.2 |
| August 2025 | 9.2 | 11.1 |
| August 2026 | 9.2 | 10.7 |
From June 2026 to August 2026 the practice recorded 11,225 appointments a month, or 697 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 62% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chilcote Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 697 | 626 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 62% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), COPD (3.3% against 1.9%) and dementia (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 28.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 18.6% | 14.3% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.3% | 1.9% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Chilcote Surgery, Hampton Avenue, Torquay, TQ1 3LA. Phone: 01803 316333. Website: www.chilcotesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brunel Medical Practice | 0.4 km | 80% |
| Southover Medical Practice | 1.0 km | 69% |
| Croft Hall Medical Practice | 2.1 km | 73% |
| Chelston Hall Surgery | 2.9 km | 75% |
| Kingskerswell and Ipplepen Medical Practice | 4.9 km | 75% |
- Compass House Medical Centres (80% overall experience good)
- Pembroke House Surgery (80% overall experience good)
How do patients rate Chilcote Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Chilcote Surgery as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Chilcote Surgery?
16,112 patients were registered in September 2026, up 2.7% on a year earlier.
What is Chilcote Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does Chilcote Surgery have?
9.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,753 patients per GP against 2,171 across England.
Are appointments at Chilcote Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chilcote Surgery's phone number?
01803 316333.