Nexus (Devon) PCN: primary care network practices and patient survey
Nexus (Devon) PCN is a primary care network of 5 GP practices with 42,918 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,891 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Nexus (Devon) PCN with survey results, the share of patients describing their overall experience as good ranges from 82% at Hill Barton Surgery to 98% at The Heavitree Practice, with a median of 86% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. The Heavitree Practice has the highest share finding it easy to get through by phone (99%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Heavitree Practice | 7,826 | 98% | 99% | Good | 1,774 |
| Mount Pleasant Health Centre | 17,324 | 86% | 60% | Good | 1,833 |
| The South Lawn Medical Practice | 7,851 | 86% | 65% | Good | 1,989 |
| Isca Medical Practice | 5,288 | 84% | 82% | Good | 2,155 |
| Hill Barton Surgery | 4,629 | 82% | 81% | Good | 1,908 |
Results for the network as a whole, from 549 responses, against Devon and England.
| Survey question | Nexus (Devon) PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 73% | 59% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 55% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
There are 1,891 registered patients per full-time-equivalent qualified GP in Nexus (Devon) PCN, fewer than England's 2,171 and Devon's 1,863. Practices recorded 625 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 50% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.3% over the year (England: shrank 1.1%).
| Measure | Nexus (Devon) PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 1,891 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 625 | 626 | 510 |
| Face-to-face appointments | 53% | 54% | 63% |
| Same day as booked | 50% | 45% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 19% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Nexus (Devon) PCN is dementia (0.9% against 0.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Nexus (Devon) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% | 6,465 |
| Depression | 18+ yrs | 13.2% | 14.3% | 4,780 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 2,869 |
| Diabetes | 17+ yrs | 6.6% | 7.9% | 2,445 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,482 |
| Cancer | All ages | 3.3% | 3.8% | 1,461 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,187 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 957 |
| COPD | All ages | 1.7% | 1.9% | 762 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 747 |
| Serious mental illness | All ages | 1.1% | 1.0% | 466 |
| Heart failure | All ages | 1.0% | 1.1% | 424 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 316 |
| Dementia | All ages | 0.9% | 0.8% | 381 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 127 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 258 |
| Learning disability | All ages | 0.6% | 0.6% | 270 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 224 |
| Palliative care | All ages | 0.2% | 0.6% | 105 |
- Barnstaple Alliance PCN (4 practices)
- Coast and Country PCN (4 practices)
- Exeter City PCN (5 practices)
- Exeter West PCN (2 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tiverton PCN (3 practices)
- West Devon PCN (3 practices)
Which practices are in Nexus (Devon) PCN?
Hill Barton Surgery, Isca Medical Practice, Mount Pleasant Health Centre, The Heavitree Practice and The South Lawn Medical Practice.
How do patients rate Nexus (Devon) PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Nexus (Devon) PCN cover?
42,918 registered patients across 5 practices in September 2026.
How many patients per GP does Nexus (Devon) PCN have?
1,891 per full-time-equivalent qualified GP, against 2,171 across England.