Mount Pleasant Health Centre, Exeter: patient reviews and CQC rating
Mount Pleasant Health Centre is a GP practice in Exeter with 17,324 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 9.5 full-time-equivalent qualified GPs, or 1,833 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mount Pleasant Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 84%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 20 practices in Exeter with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 105 patients answered the survey (response rate 25%).
| Survey question | Mount Pleasant Health Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 60% | 59% | 57% |
| Easy to contact via the website | 84% | 62% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 94% | 90% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Mount Pleasant Health Centre is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,324 patients were registered at Mount Pleasant Health Centre in September 2026, down 2.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,833 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 4.7 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 17.4 |
| August 2024 | 9.0 | 16.0 |
| August 2025 | 9.0 | 13.9 |
| August 2026 | 9.5 | 13.3 |
From June 2026 to August 2026 the practice recorded 11,555 appointments a month, or 667 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Mount Pleasant Health Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 667 | 626 | 510 |
| Face to face | 35% | 54% | 63% |
| Same day as booked | 58% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.7% against 1.2%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW. Phone: 01392 255722. Website: www.mountpleasanthealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Isca Medical Practice | 0.6 km | 84% |
| Clock Tower Surgery | 0.9 km | 81% |
| Barnfield Hill Surgery | 1.1 km | 91% |
| St Leonard's Practice | 1.1 km | 74% |
| Southernhay House Surgery | 1.3 km | 82% |
- Hill Barton Surgery (82% overall experience good)
- Isca Medical Practice (84% overall experience good)
- The Heavitree Practice (98% overall experience good)
- The South Lawn Medical Practice (86% overall experience good)
How do patients rate Mount Pleasant Health Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mount Pleasant Health Centre as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Mount Pleasant Health Centre?
17,324 patients were registered in September 2026, down 2.0% on a year earlier.
What is Mount Pleasant Health Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does Mount Pleasant Health Centre have?
9.5 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,833 patients per GP against 2,171 across England.
Are appointments at Mount Pleasant Health Centre face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mount Pleasant Health Centre's phone number?
01392 255722.