Clock Tower Surgery, Exeter: patient reviews and CQC rating
Clock Tower Surgery is a GP practice in Exeter with 746 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Devon: 79%). It has 1.6 full-time-equivalent qualified GPs, or 462 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clock Tower Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: -9700%, against 54% across England. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
87% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (95%). 33 patients answered the survey (response rate 6%).
| Survey question | Clock Tower Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 87% | 59% | 57% |
| Easy to contact via the website | 57% | 62% | 58% |
| Easy to contact via the NHS App | -9700% | 55% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 80% | 90% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 73% | 91% | 90% |
746 patients were registered at Clock Tower Surgery in September 2026, almost the same as a year earlier.
3% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 462 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 1.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 2.3 |
| August 2024 | 1.6 | 2.7 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,964 appointments a month, or 2,633 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 51% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 16% of booked patients did not attend.
| Measure | Clock Tower Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,633 | 626 | 510 |
| Face to face | 78% | 54% | 63% |
| Same day as booked | 51% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 16% | 3% | 4% |
Clock Tower Surgery, 3 King William Street, Exeter, EX4 6PD. Phone: 01392 208290. Website: clocktowersurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Leonard's Practice | 0.4 km | 74% |
| Barnfield Hill Surgery | 0.6 km | 91% |
| Southernhay House Surgery | 0.6 km | 82% |
| Mount Pleasant Health Centre | 0.9 km | 86% |
| Isca Medical Practice | 0.9 km | 84% |
- Barnfield Hill Surgery (91% overall experience good)
- Southernhay House Surgery (82% overall experience good)
- St Leonard's Practice (74% overall experience good)
- Whipton Surgery (84% overall experience good)
How do patients rate Clock Tower Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Clock Tower Surgery as good, against 77% across England. 87% found it easy to get through by phone.
How many patients are registered at Clock Tower Surgery?
746 patients were registered in September 2026, up 0.4% on a year earlier.
How many GPs does Clock Tower Surgery have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 462 patients per GP against 2,171 across England.
Are appointments at Clock Tower Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clock Tower Surgery's phone number?
01392 208290.