St Leonard's Practice, Exeter: patient reviews and CQC rating
St Leonard's Practice is a GP practice in Exeter with 9,744 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2018. It has 4.6 full-time-equivalent qualified GPs, or 2,112 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Leonard's Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 19th of the 20 practices in Exeter with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 106 patients answered the survey (response rate 30%).
| Survey question | St Leonard's Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 74% | 79% | 77% |
| Easy to contact by phone | 69% | 59% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 80% | 87% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 50% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 74% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for St Leonard's Practice is Outstanding, published in August 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
9,744 patients were registered at St Leonard's Practice in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,112 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 3.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.7 |
| August 2024 | 4.8 | 5.9 |
| August 2025 | 4.6 | 5.7 |
| August 2026 | 4.6 | 5.7 |
From June 2026 to August 2026 the practice recorded 7,059 appointments a month, or 724 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 52% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Leonard's Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 724 | 626 | 510 |
| Face to face | 34% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
St Leonard's Practice, Athelstan Road, Exeter, EX1 1SB. Phone: 01392 201790. Website: www.stleonardssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southernhay House Surgery | 0.1 km | 82% |
| Barnfield Hill Surgery | 0.1 km | 91% |
| Clock Tower Surgery | 0.4 km | 81% |
| Isca Medical Practice | 0.8 km | 84% |
| Mount Pleasant Health Centre | 1.1 km | 86% |
- Barnfield Hill Surgery (91% overall experience good)
- Clock Tower Surgery (81% overall experience good)
- Southernhay House Surgery (82% overall experience good)
- Whipton Surgery (84% overall experience good)
How do patients rate St Leonard's Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of St Leonard's Practice as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at St Leonard's Practice?
9,744 patients were registered in September 2026, down 0.0% on a year earlier.
What is St Leonard's Practice's CQC rating?
Outstanding overall, published in August 2018.
How many GPs does St Leonard's Practice have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,112 patients per GP against 2,171 across England.
Are appointments at St Leonard's Practice face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Leonard's Practice's phone number?
01392 201790.