Pinhoe Surgery, Exeter: patient reviews and CQC rating
Pinhoe Surgery is a GP practice in Exeter with 18,585 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 11.6 full-time-equivalent qualified GPs, or 1,604 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pinhoe Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 92%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 8th of the 20 practices in Exeter with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (86%). 94 patients answered the survey (response rate 30%).
| Survey question | Pinhoe Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 73% | 59% | 57% |
| Easy to contact via the website | 92% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 55% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Pinhoe Surgery is Good, published in September 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,585 patients were registered at Pinhoe Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 11.6 full-time-equivalent qualified GPs, there are 1,604 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 3.3 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.3 | 11.8 |
| August 2024 | 10.6 | 14.2 |
| August 2025 | 10.7 | 12.8 |
| August 2026 | 11.6 | 14.4 |
From June 2026 to August 2026 the practice recorded 8,921 appointments a month, or 480 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 44% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Pinhoe Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 626 | 510 |
| Face to face | 72% | 54% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), osteoporosis (2.0% against 1.2%) and dementia (1.1% against 0.8%). It has a lower share for peripheral arterial disease (0.4% against 0.6%), serious mental illness (0.7% against 1.0%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Pinhoe Surgery, The Pinhoe Surgery, Pinn Lane, Pinhoe, Exeter, EX1 3SY. Phone: 01392 469666. Website: www.pinhoesurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whipton Surgery | 1.4 km | 84% |
| Hill Barton Surgery | 1.8 km | 82% |
| The Heavitree Practice | 3.0 km | 98% |
| The South Lawn Medical Practice | 3.0 km | 86% |
| Isca Medical Practice | 3.2 km | 84% |
- Cranbrook Medical Practice (68% overall experience good)
- Ide Lane Surgery (87% overall experience good)
- Topsham Surgery (80% overall experience good)
- Westbank Practice (97% overall experience good)
- Wonford Green Surgery (91% overall experience good)
How do patients rate Pinhoe Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Pinhoe Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Pinhoe Surgery?
18,585 patients were registered in September 2026, up 1.4% on a year earlier.
What is Pinhoe Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Pinhoe Surgery have?
11.6 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,604 patients per GP against 2,171 across England.
Are appointments at Pinhoe Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pinhoe Surgery's phone number?
01392 469666.