Westbank Practice, Exeter: patient reviews and CQC rating
Westbank Practice is a GP practice in Exeter with 9,144 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.6 full-time-equivalent qualified GPs, or 1,971 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbank Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 3rd of the 20 practices in Exeter with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (91%). 101 patients answered the survey (response rate 37%).
| Survey question | Westbank Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 97% | 79% | 77% |
| Easy to contact by phone | 91% | 59% | 57% |
| Easy to contact via the website | 82% | 62% | 58% |
| Easy to contact via the NHS App | 86% | 55% | 54% |
| Reception team helpful | 100% | 87% | 85% |
| Last contact good | 97% | 76% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 78 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westbank Practice is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,144 patients were registered at Westbank Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,971 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 3.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.8 |
| August 2024 | 4.6 | 7.2 |
| August 2025 | 4.6 | 6.5 |
| August 2026 | 4.6 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,599 appointments a month, or 503 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Westbank Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 626 | 510 |
| Face to face | 74% | 54% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), stroke or TIA (2.4% against 1.9%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and depression (8.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Westbank Practice, The Westbank Practice, The Surgery, Church St, Starcross, Exeter, EX6 8PZ. Phone: 01626 890368. Website: www.westbankpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Topsham Surgery | 2.3 km | 80% |
| Ide Lane Surgery | 3.7 km | 87% |
| Wonford Green Surgery | 3.9 km | 91% |
| The Heavitree Practice | 5.0 km | 98% |
| The South Lawn Medical Practice | 5.0 km | 86% |
- Cranbrook Medical Practice (68% overall experience good)
- Ide Lane Surgery (87% overall experience good)
- Pinhoe Surgery (89% overall experience good)
- Topsham Surgery (80% overall experience good)
- Wonford Green Surgery (91% overall experience good)
How do patients rate Westbank Practice?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Westbank Practice as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Westbank Practice?
9,144 patients were registered in September 2026, down 0.3% on a year earlier.
What is Westbank Practice's CQC rating?
Good overall, published in December 2017.
How many GPs does Westbank Practice have?
4.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,971 patients per GP against 2,171 across England.
Are appointments at Westbank Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbank Practice's phone number?
01626 890368.