Topsham Surgery, Exeter: patient reviews and CQC rating
Topsham Surgery is a GP practice in Exeter with 11,929 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 6.2 full-time-equivalent qualified GPs, or 1,927 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Topsham Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 16th of the 20 practices in Exeter with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (81%). 93 patients answered the survey (response rate 32%).
| Survey question | Topsham Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 74% | 59% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 96% | 90% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Topsham Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,929 patients were registered at Topsham Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,927 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.4 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 7.7 |
| August 2024 | 6.6 | 9.8 |
| August 2025 | 5.7 | 8.7 |
| August 2026 | 6.2 | 7.0 |
From June 2026 to August 2026 the practice recorded 8,196 appointments a month, or 687 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 45% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Topsham Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 687 | 626 | 510 |
| Face to face | 48% | 54% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), dementia (1.2% against 0.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), depression (8.1% against 14.3%) and chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 4.2% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Heart failure | All ages | 1.7% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Topsham Surgery, Holman Way, Topsham, Exeter, EX3 0EN. Phone: 01392 874646. Website: www.topshamsurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westbank Practice | 2.3 km | 97% |
| Wonford Green Surgery | 4.2 km | 91% |
| Woodbury Surgery | 4.5 km | 94% |
| Hill Barton Surgery | 4.6 km | 82% |
| The Heavitree Practice | 5.3 km | 98% |
- Cranbrook Medical Practice (68% overall experience good)
- Ide Lane Surgery (87% overall experience good)
- Pinhoe Surgery (89% overall experience good)
- Westbank Practice (97% overall experience good)
- Wonford Green Surgery (91% overall experience good)
How do patients rate Topsham Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Topsham Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Topsham Surgery?
11,929 patients were registered in September 2026, up 0.3% on a year earlier.
What is Topsham Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Topsham Surgery have?
6.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,927 patients per GP against 2,171 across England.
Are appointments at Topsham Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Topsham Surgery's phone number?
01392 874646.