Ide Lane Surgery, Exeter: patient reviews and CQC rating
Ide Lane Surgery is a GP practice in Exeter with 9,176 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 6.8 full-time-equivalent qualified GPs, or 1,344 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ide Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, against 54% across England. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 20 practices in Exeter with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (85%). 85 patients answered the survey (response rate 30%).
| Survey question | Ide Lane Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 59% | 59% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 96% | 90% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 202 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ide Lane Surgery is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,176 patients were registered at Ide Lane Surgery in September 2026, up 5.3% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,344 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.1 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.8 |
| August 2024 | 6.6 | 7.6 |
| August 2025 | 6.8 | 6.8 |
| August 2026 | 6.8 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,619 appointments a month, or 503 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 34% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ide Lane Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 626 | 510 |
| Face to face | 58% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), atrial fibrillation (2.9% against 2.2%) and coronary heart disease (3.7% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Ide Lane Surgery, Ide Lane, Alphington, Exeter, EX2 8UP. Phone: 01392 439868. Website: www.idelanesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Thomas Medical Group | 1.8 km | 75% |
| Southernhay House Surgery | 2.7 km | 82% |
| Barnfield Hill Surgery | 2.8 km | 91% |
| St Leonard's Practice | 2.8 km | 74% |
| Wonford Green Surgery | 3.0 km | 91% |
- Cranbrook Medical Practice (68% overall experience good)
- Pinhoe Surgery (89% overall experience good)
- Topsham Surgery (80% overall experience good)
- Westbank Practice (97% overall experience good)
- Wonford Green Surgery (91% overall experience good)
How do patients rate Ide Lane Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Ide Lane Surgery as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Ide Lane Surgery?
9,176 patients were registered in September 2026, up 5.3% on a year earlier.
What is Ide Lane Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does Ide Lane Surgery have?
6.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,344 patients per GP against 2,171 across England.
Are appointments at Ide Lane Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ide Lane Surgery's phone number?
01392 439868.