Cranbrook Medical Practice, Exeter: patient reviews and CQC rating
Cranbrook Medical Practice is a GP practice in Exeter with 6,581 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Devon: 79%). It has 1.9 full-time-equivalent qualified GPs, or 3,551 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cranbrook Medical Practice
Its result closest to England is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 20th of the 20 practices in Exeter with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (58%). 88 patients answered the survey (response rate 19%).
| Survey question | Cranbrook Medical Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 51% | 59% | 57% |
| Easy to contact via the website | 52% | 62% | 58% |
| Easy to contact via the NHS App | 33% | 55% | 54% |
| Reception team helpful | 75% | 87% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 52% | 70% | 69% |
| Listened to well | 79% | 90% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 164 responses rated the practice good or very good (England: 92%).
6,581 patients were registered at Cranbrook Medical Practice in September 2026, up 7.6% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,551 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 1.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 3,389 appointments a month, or 515 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cranbrook Medical Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 626 | 510 |
| Face to face | 45% | 54% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (9.1% against 6.6%) and depression (17.4% against 14.3%). It has a lower share for peripheral arterial disease (0.0% against 0.6%), heart failure (0.1% against 1.1%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| High blood pressure | All ages | 6.7% | 15.2% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.7% | 4.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Heart failure | All ages | 0.1% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
Cranbrook Medical Practice, 169 Younghayes Road, Cranbrook, Exeter, EX5 7DR. Phone: 01404 819207. Website: www.cranbrookmedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pinhoe Surgery | 3.9 km | 89% |
| Hill Barton Surgery | 5.3 km | 82% |
| Whipton Surgery | 5.3 km | 84% |
| The Heavitree Practice | 6.8 km | 98% |
| The South Lawn Medical Practice | 6.8 km | 86% |
- Ide Lane Surgery (87% overall experience good)
- Pinhoe Surgery (89% overall experience good)
- Topsham Surgery (80% overall experience good)
- Westbank Practice (97% overall experience good)
- Wonford Green Surgery (91% overall experience good)
How do patients rate Cranbrook Medical Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Cranbrook Medical Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Cranbrook Medical Practice?
6,581 patients were registered in September 2026, up 7.6% on a year earlier.
How many GPs does Cranbrook Medical Practice have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,551 patients per GP against 2,171 across England.
Are appointments at Cranbrook Medical Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cranbrook Medical Practice's phone number?
01404 819207.