Newcastle South PCN: primary care network practices and patient survey
Newcastle South PCN is a primary care network of 5 GP practices with 41,322 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,618 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Newcastle South PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Keele Practice to 98% at Ashley Surgery, with a median of 84% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Ashley Surgery has the highest share finding it easy to get through by phone (95%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Ashley Surgery | 5,149 | 98% | 95% | Outstanding | 1,740 |
| Madeley Practice | 8,916 | 96% | 86% | Outstanding | 1,027 |
| Kingsbridge Medical Centre | 9,513 | 84% | 66% | Good | 2,216 |
| Silverdale & Ryecroft Practice | 11,734 | 76% | 63% | Good | 1,618 |
| Keele Practice | 6,010 | 67% | 48% | Good | 2,554 |
Results for the network as a whole, from 560 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Newcastle South PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 70% | 63% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
There are 1,618 registered patients per full-time-equivalent qualified GP in Newcastle South PCN, fewer than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 438 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.6% over the year (England: shrank 1.1%).
| Measure | Newcastle South PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 1,618 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 438 | 479 | 510 |
| Face-to-face appointments | 63% | 66% | 63% |
| Same day as booked | 48% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 23% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Newcastle South PCN is atrial fibrillation (3.0% against 2.2%), and the furthest below is learning disability (0.4% against 0.6%).
| Condition register | Age group | Newcastle South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% | 7,247 |
| Depression | 18+ yrs | 17.1% | 14.3% | 5,911 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 2,552 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 2,787 |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% | 1,884 |
| Cancer | All ages | 4.6% | 3.8% | 1,898 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,301 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,222 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 996 |
| COPD | All ages | 2.1% | 1.9% | 867 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 217 |
| Heart failure | All ages | 1.1% | 1.1% | 453 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 315 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 299 |
| Dementia | All ages | 0.8% | 0.8% | 339 |
| Serious mental illness | All ages | 0.8% | 1.0% | 321 |
| Palliative care | All ages | 0.7% | 0.6% | 297 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 221 |
| Learning disability | All ages | 0.4% | 0.6% | 181 |
- About Better Care (ABC) PCN (5 practices)
- East Staffordshire PCN (18 practices)
- Lichfield PCN (2 practices)
- Moorlands & Rural PCN (7 practices)
- Newcastle Central PCN (6 practices)
- Newcastle North PCN Limited (5 practices)
- Rugeley & Great Haywood PCN (5 practices)
- South Stoke Central PCN (5 practices)
Which practices are in Newcastle South PCN?
Ashley Surgery, Keele Practice, Kingsbridge Medical Centre, Madeley Practice and Silverdale & Ryecroft Practice.
How do patients rate Newcastle South PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Newcastle South PCN cover?
41,322 registered patients across 5 practices in September 2026.
How many patients per GP does Newcastle South PCN have?
1,618 per full-time-equivalent qualified GP, against 2,171 across England.