Ashley Surgery, Market Drayton: patient reviews and CQC rating
Ashley Surgery is a GP practice in Market Drayton with 5,149 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2017. It has 3.0 full-time-equivalent qualified GPs, or 1,740 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 3 practices in Market Drayton with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (98%). 123 patients answered the survey (response rate 47%).
| Survey question | Ashley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 98% | 80% | 77% |
| Easy to contact by phone | 95% | 63% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 84% | 61% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 96% | 76% | 73% |
| Wait for appointment about right | 98% | 75% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 100% | 90% | 90% |
CQC's overall rating for Ashley Surgery is Outstanding, published in January 2017. 2 key questions are rated differently: Safe Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Outstanding |
5,149 patients were registered at Ashley Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,740 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.5 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 4.5 |
| August 2024 | 2.5 | 5.1 |
| August 2025 | 3.0 | 4.6 |
| August 2026 | 3.0 | 4.8 |
From June 2026 to August 2026 the practice recorded 2,336 appointments a month, or 454 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ashley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 479 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), cancer (5.8% against 3.8%) and high blood pressure (21.9% against 15.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Ashley Surgery, School Lane, Ashley, Market Drayton, TF9 4LF. Phone: 01630 672225. Website: www.ashleysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Madeley Practice | 8.3 km | 96% |
| OHP-Drayton Medical Practice | 9.0 km | 83% |
| The Crown Surgery | 10.0 km | 88% |
| Keele Practice | 10.2 km | 67% |
| Kingsbridge Medical Centre | 11.4 km | 84% |
- Keele Practice (67% overall experience good)
- Kingsbridge Medical Centre (84% overall experience good)
- Madeley Practice (96% overall experience good)
- Silverdale & Ryecroft Practice (76% overall experience good)
How do patients rate Ashley Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Ashley Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Ashley Surgery?
5,149 patients were registered in September 2026, up 1.7% on a year earlier.
What is Ashley Surgery's CQC rating?
Outstanding overall, published in January 2017.
How many GPs does Ashley Surgery have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,740 patients per GP against 2,171 across England.
Are appointments at Ashley Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashley Surgery's phone number?
01630 672225.