Keele Practice, Newcastle: patient reviews and CQC rating
Keele Practice is a GP practice in Newcastle with 6,010 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 2.4 full-time-equivalent qualified GPs, or 2,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Keele Practice
Its best result against England is the share who said they were treated with care and concern: 95%, above the England figure of 86%. Its weakest is the share who described their last contact with the practice as good: 55%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in Newcastle with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (66%). 103 patients answered the survey (response rate 13%).
| Survey question | Keele Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 67% | 80% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 42% | 61% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 55% | 76% | 73% |
| Wait for appointment about right | 60% | 75% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for Keele Practice is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,010 patients were registered at Keele Practice in September 2026, down 9.0% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,554 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,473 appointments a month, or 245 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Keele Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 245 | 479 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.3% against 1.9%), palliative or supportive care needs (0.1% against 0.6%) and heart failure (0.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 4.7% | 15.2% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Diabetes | 17+ yrs | 1.8% | 7.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Coronary heart disease | All ages | 0.9% | 3.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Keele Practice, The Health Centre, Keele University,, Keele, Newcastle, ST5 5BG. Phone: 01785 242172.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Silverdale & Ryecroft Practice | 1.5 km | 76% |
| Higherland Surgery | 2.8 km | 88% |
| Milehouse Medical Practice | 3.0 km | 68% |
| Lyme Valley Medical Centre | 3.4 km | 80% |
| Kingsbridge Medical Centre | 3.4 km | 84% |
- Ashley Surgery (98% overall experience good)
- Kingsbridge Medical Centre (84% overall experience good)
- Madeley Practice (96% overall experience good)
- Silverdale & Ryecroft Practice (76% overall experience good)
How do patients rate Keele Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Keele Practice as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Keele Practice?
6,010 patients were registered in September 2026, down 9.0% on a year earlier.
What is Keele Practice's CQC rating?
Good overall, published in December 2019.
How many GPs does Keele Practice have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,554 patients per GP against 2,171 across England.
Are appointments at Keele Practice face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Keele Practice's phone number?
01785 242172.