Lyme Valley Medical Centre, Newcastle Under Lyme: patient reviews and CQC rating
Lyme Valley Medical Centre is a GP practice in Newcastle Under Lyme with 7,928 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 1.7 full-time-equivalent qualified GPs, or 4,795 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lyme Valley Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 84%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 8 practices in Newcastle Under Lyme with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 89 patients answered the survey (response rate 24%).
| Survey question | Lyme Valley Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 78% | 63% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 84% | 61% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 86% | 75% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 352 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lyme Valley Medical Centre is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,928 patients were registered at Lyme Valley Medical Centre in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,795 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.3 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,762 appointments a month, or 348 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 51% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Lyme Valley Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 348 | 479 | 510 |
| Face to face | 86% | 66% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), heart failure (0.6% against 1.1%) and depression (7.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Lyme Valley Medical Centre, Lyme Valley Road, Newcastle Under Lyme, ST5 3TF. Phone: 01782 615367.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Higherland Surgery | 0.7 km | 88% |
| Miller Street Surgery | 0.9 km | 92% |
| Hartshill Medical Centre | 1.0 km | 87% |
| Kingsbridge Medical Centre | 1.5 km | 84% |
| Milehouse Medical Practice | 2.1 km | 68% |
- Higherland Surgery (88% overall experience good)
- Milehouse Medical Practice (68% overall experience good)
- Miller Street Surgery (92% overall experience good)
- The Village Surgery (71% overall experience good)
- Wolstanton Medical Centre (87% overall experience good)
How do patients rate Lyme Valley Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Lyme Valley Medical Centre as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Lyme Valley Medical Centre?
7,928 patients were registered in September 2026, up 0.0% on a year earlier.
What is Lyme Valley Medical Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does Lyme Valley Medical Centre have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,795 patients per GP against 2,171 across England.
Are appointments at Lyme Valley Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lyme Valley Medical Centre's phone number?
01782 615367.