Milehouse Medical Practice, Newcastle: patient reviews and CQC rating
Milehouse Medical Practice is a GP practice in Newcastle with 3,844 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.1 full-time-equivalent qualified GPs, or 1,802 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Milehouse Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 5 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 3 practices in Newcastle with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (86%). 85 patients answered the survey (response rate 18%).
| Survey question | Milehouse Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 71% | 63% | 57% |
| Easy to contact via the website | 27% | 59% | 58% |
| Easy to contact via the NHS App | 41% | 61% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 84% | 75% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 80% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Milehouse Medical Practice is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,844 patients were registered at Milehouse Medical Practice in September 2026, up 8.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,802 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.9 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,407 appointments a month, or 366 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Milehouse Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 366 | 479 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.3% against 0.8%), palliative or supportive care needs (1.5% against 0.6%) and COPD (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Dementia | All ages | 2.3% | 0.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Milehouse Medical Practice, Milehouse Primary Care Centre, Lymebrook Way, Newcastle, ST5 9GA. Phone: 01782 663830. Website: www.milehousemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Higherland Surgery | 1.5 km | 88% |
| Loomer Road Surgery | 1.7 km | 60% |
| Miller Street Surgery | 1.8 km | 92% |
| Wolstanton Medical Centre | 1.9 km | 87% |
| Silverdale & Ryecroft Practice | 1.9 km | 76% |
- Higherland Surgery (88% overall experience good)
- Lyme Valley Medical Centre (80% overall experience good)
- Miller Street Surgery (92% overall experience good)
- The Village Surgery (71% overall experience good)
- Wolstanton Medical Centre (87% overall experience good)
How do patients rate Milehouse Medical Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Milehouse Medical Practice as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Milehouse Medical Practice?
3,844 patients were registered in September 2026, up 8.0% on a year earlier.
What is Milehouse Medical Practice's CQC rating?
Good overall, published in September 2017.
How many GPs does Milehouse Medical Practice have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,802 patients per GP against 2,171 across England.
Are appointments at Milehouse Medical Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Milehouse Medical Practice's phone number?
01782 663830.