Heathcote Street Surgery, Newcastle: patient reviews and CQC rating
Heathcote Street Surgery is a GP practice in Newcastle with 5,498 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.1 full-time-equivalent qualified GPs, or 5,154 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heathcote Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 75%, below the England figure of 85%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Newcastle with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (83%). 100 patients answered the survey (response rate 23%).
| Survey question | Heathcote Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 71% | 63% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 61% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heathcote Street Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,498 patients were registered at Heathcote Street Surgery in September 2026, up 2.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,154 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.6 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 4.9 |
| August 2024 | 1.9 | 4.0 |
| August 2025 | 1.4 | 5.8 |
| August 2026 | 1.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 2,441 appointments a month, or 444 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 60% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Heathcote Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 479 | 510 |
| Face to face | 58% | 66% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), heart failure (2.0% against 1.1%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.5 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.9% | 74.9% |
Heathcote Street Surgery, 2 Heathcote Street, Chesterton, Newcastle, ST5 7EB. Phone: 01782 561057. Website: www.chestertonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Loomer Road Surgery | 0.8 km | 60% |
| The Village Surgery | 2.3 km | 71% |
| Milehouse Medical Practice | 2.5 km | 68% |
| Wolstanton Medical Centre | 2.6 km | 87% |
| Talke Clinic | 2.9 km | 87% |
- Audley Health Centre (90% overall experience good)
- Dr Harbidge & Partners (81% overall experience good)
- Mount Road Practice (85% overall experience good)
- Talke Clinic (87% overall experience good)
How do patients rate Heathcote Street Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Heathcote Street Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Heathcote Street Surgery?
5,498 patients were registered in September 2026, up 2.2% on a year earlier.
What is Heathcote Street Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Heathcote Street Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,154 patients per GP against 2,171 across England.
Are appointments at Heathcote Street Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heathcote Street Surgery's phone number?
01782 561057.