Mount Road Practice, Stoke On Trent: patient reviews and CQC rating
Mount Road Practice is a GP practice in Stoke On Trent with 6,567 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 3.9 full-time-equivalent qualified GPs, or 1,694 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mount Road Practice
Its best result against England is the share who said the wait for their last appointment was about right: 91%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 85%, against 90% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 23rd of the 52 practices in Stoke On Trent with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (87%). 106 patients answered the survey (response rate 29%).
| Survey question | Mount Road Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 61% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 91% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 181 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mount Road Practice is Good, published in June 2019. All 5 key questions are rated Good. Its previous overall rating was Inadequate (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,567 patients were registered at Mount Road Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,694 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 5.8 |
| August 2024 | 3.2 | 5.3 |
| August 2025 | 2.8 | 3.6 |
| August 2026 | 3.9 | 4.7 |
From June 2026 to August 2026 the practice recorded 1,998 appointments a month, or 304 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 42% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mount Road Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 479 | 510 |
| Face to face | 85% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.2% against 1.2%), depression (25.2% against 14.3%) and dementia (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 18.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.2% | 14.3% |
| High blood pressure | All ages | 24.2% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Osteoporosis | 50+ yrs | 4.2% | 1.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.8% | 74.9% |
Mount Road Practice, Kidsgrove Medical Centre, Mount Road, Kidsgrove, Stoke On Trent, ST7 4AY. Phone: 01782 777991.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Harbidge & Partners | 0.0 km | 81% |
| Dr C Kanneganti & Partners | 1.4 km | 85% |
| Greenmoss Medical Centre | 2.5 km | 85% |
| Talke Clinic | 2.6 km | 87% |
| Dr AD Pullan & Partners | 3.2 km | 71% |
- Audley Health Centre (90% overall experience good)
- Dr Harbidge & Partners (81% overall experience good)
- Heathcote Street Surgery (74% overall experience good)
- Talke Clinic (87% overall experience good)
How do patients rate Mount Road Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Mount Road Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Mount Road Practice?
6,567 patients were registered in September 2026, up 0.2% on a year earlier.
What is Mount Road Practice's CQC rating?
Good overall, published in June 2019.
How many GPs does Mount Road Practice have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,694 patients per GP against 2,171 across England.
Are appointments at Mount Road Practice face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mount Road Practice's phone number?
01782 777991.