Audley Health Centre, Stoke On Trent: patient reviews and CQC rating
Audley Health Centre is a GP practice in Stoke On Trent with 10,496 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2019. It has 5.1 full-time-equivalent qualified GPs, or 2,050 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Audley Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 80%, below the England figure of 87%. Of the 11 results in the table, 6 are above England and 1 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 52 practices in Stoke On Trent with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (95%). 114 patients answered the survey (response rate 32%).
| Survey question | Audley Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 69% | 63% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 83% | 61% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 82% | 75% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 472 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Audley Health Centre is Outstanding, published in November 2019. 2 key questions are rated differently: Safe Good and Caring Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
10,496 patients were registered at Audley Health Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,050 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 10.2 |
| August 2024 | 6.2 | 8.6 |
| August 2025 | 5.1 | 7.6 |
| August 2026 | 5.1 | 8.4 |
From June 2026 to August 2026 the practice recorded 5,074 appointments a month, or 483 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Audley Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 483 | 479 | 510 |
| Face to face | 56% | 66% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), heart failure (1.9% against 1.1%) and COPD (2.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Audley Health Centre, Church Street, Audley, Stoke On Trent, ST7 8EW. Phone: 01782 276999. Website: www.audleyhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Talke Clinic | 3.3 km | 87% |
| Heathcote Street Surgery | 3.5 km | 74% |
| Loomer Road Surgery | 4.0 km | 60% |
| The Cedars Medical Centre | 4.3 km | 90% |
| Merepark Medical Centre | 4.3 km | 81% |
- Dr Harbidge & Partners (81% overall experience good)
- Heathcote Street Surgery (74% overall experience good)
- Mount Road Practice (85% overall experience good)
- Talke Clinic (87% overall experience good)
How do patients rate Audley Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Audley Health Centre as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Audley Health Centre?
10,496 patients were registered in September 2026, up 2.3% on a year earlier.
What is Audley Health Centre's CQC rating?
Outstanding overall, published in November 2019.
How many GPs does Audley Health Centre have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,050 patients per GP against 2,171 across England.
Are appointments at Audley Health Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Audley Health Centre's phone number?
01782 276999.