Willow Bank Surgery, Stoke-on-trent: patient reviews and CQC rating
Willow Bank Surgery is a GP practice in Stoke-on-trent with 9,840 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.0 full-time-equivalent qualified GPs, or 4,920 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Bank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 60%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 47th of the 52 practices in Stoke On Trent with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (60%). 79 patients answered the survey (response rate 12%).
| Survey question | Willow Bank Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 32% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 61% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 72% | 75% | 69% |
| Listened to well | 74% | 87% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 77% | 92% | 93% |
| Needs met | 81% | 90% | 90% |
In the Friends and Family Test for July 2026, 87% of 1,467 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willow Bank Surgery is Good, published in July 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,840 patients were registered at Willow Bank Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 4,920 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.1 | 3.1 |
| August 2026 | 2.0 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,178 appointments a month, or 425 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Willow Bank Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 479 | 510 |
| Face to face | 58% | 66% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.4% against 0.8%), a learning disability (1.0% against 0.6%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for heart failure (0.8% against 1.1%), cancer (2.9% against 3.8%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.3% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Willow Bank Surgery, Weston Road, Stoke-on-trent, ST3 6AB. Phone: 0300 123 1467. Website: www.adderleygreensurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Raju and Partners | 0.0 km | 98% |
| Dr HP Borse & Partner | 0.0 km | 82% |
| Meir Park Surgery | 1.5 km | 67% |
| Dunrobin Street Medical Centre | 1.9 km | 86% |
| Belgrave Medical Centre | 2.0 km | 90% |
- Adderley Green Surgery (79% overall experience good)
- Dr HP Borse & Partner (82% overall experience good)
- Dr Raju and Partners (98% overall experience good)
- Meir Park Surgery (67% overall experience good)
- Trinity Medical Centre (83% overall experience good)
How do patients rate Willow Bank Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Willow Bank Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Willow Bank Surgery?
9,840 patients were registered in September 2026, down 3.2% on a year earlier.
What is Willow Bank Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does Willow Bank Surgery have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,920 patients per GP against 2,171 across England.
Are appointments at Willow Bank Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Bank Surgery's phone number?
0300 123 1467.