Werrington Village Surgery, Stoke On Trent: patient reviews and CQC rating
Werrington Village Surgery is a GP practice in Stoke On Trent with 7,890 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 3.2 full-time-equivalent qualified GPs, or 2,471 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Werrington Village Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its result closest to England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 11th of the 52 practices in Stoke On Trent with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (73%). 101 patients answered the survey (response rate 28%).
| Survey question | Werrington Village Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 58% | 63% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 83% | 61% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 93% | 75% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
CQC's overall rating for Werrington Village Surgery is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,890 patients were registered at Werrington Village Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,471 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.4 |
| August 2024 | 3.2 | 7.5 |
| August 2025 | 3.2 | 7.0 |
| August 2026 | 3.2 | 8.5 |
From June 2026 to August 2026 the practice recorded 3,023 appointments a month, or 383 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 67% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Werrington Village Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 479 | 510 |
| Face to face | 68% | 66% | 63% |
| Same day as booked | 67% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), atrial fibrillation (3.7% against 2.2%) and cancer (6.2% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.2% | 15.2% |
| Depression | 18+ yrs | 21.0% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Werrington Village Surgery, Ash Bank Road, Werrington, Stoke On Trent, ST9 0JS. Phone: 01782 304611. Website: www.werringtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cambridge House Surgery | 2.2 km | 89% |
| Potteries Medical Centre | 2.6 km | 90% |
| Birches Head Medical Centre | 4.1 km | 86% |
| Adderley Green Surgery | 4.2 km | 79% |
| Millrise Medical Practice | 4.3 km | 94% |
- Alton Surgery (93% overall experience good)
- Dr S Garlapati and Dr A Garlapati (81% overall experience good)
- Dr V C Tiguti & Partners (80% overall experience good)
- The Tardis Surgery (79% overall experience good)
- Waterhouses Medical Practice (82% overall experience good)
- Well Street Medical Centre (84% overall experience good)
How do patients rate Werrington Village Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Werrington Village Surgery as good, above the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at Werrington Village Surgery?
7,890 patients were registered in September 2026, down 0.8% on a year earlier.
What is Werrington Village Surgery's CQC rating?
Good overall, published in November 2015.
How many GPs does Werrington Village Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,471 patients per GP against 2,171 across England.
Are appointments at Werrington Village Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Werrington Village Surgery's phone number?
01782 304611.