Potteries Medical Centre, Stoke On Trent: patient reviews and CQC rating
Potteries Medical Centre is a GP practice in Stoke On Trent with 7,359 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 1.7 full-time-equivalent qualified GPs, or 4,312 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Potteries Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 52 practices in Stoke On Trent with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (94%). 88 patients answered the survey (response rate 20%).
| Survey question | Potteries Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 88% | 63% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 84% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 84% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Potteries Medical Centre is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,359 patients were registered at Potteries Medical Centre in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,312 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,244 appointments a month, or 305 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Potteries Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 479 | 510 |
| Face to face | 97% | 66% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.0% against 1.9%), depression (23.8% against 14.3%) and dementia (1.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 44.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.2 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.8% | 14.3% |
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Potteries Medical Centre, Beverley Drive,, Bucknall,, Stoke On Trent, ST2 0JG. Phone: 01782 208755. Website: www.potteriesmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cambridge House Surgery | 0.9 km | 89% |
| Birches Head Medical Centre | 2.1 km | 86% |
| Moorcroft Medical Centre | 2.2 km | 63% |
| Dr M Keersmaekers & Partners | 2.3 km | 68% |
| Dr VSR Chadalavada & Partners | 2.4 km | 82% |
- Cambridge House Surgery (89% overall experience good)
- Dr M Keersmaekers & Partners (68% overall experience good)
- Moorcroft Medical Centre (63% overall experience good)
How do patients rate Potteries Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Potteries Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Potteries Medical Centre?
7,359 patients were registered in September 2026, down 0.1% on a year earlier.
What is Potteries Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does Potteries Medical Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,312 patients per GP against 2,171 across England.
Are appointments at Potteries Medical Centre face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Potteries Medical Centre's phone number?
01782 208755.