Hanley, Bucknall & Bentilee PCN: primary care network practices and patient survey
Hanley, Bucknall & Bentilee PCN is a primary care network of 4 GP practices with 32,241 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 3,178 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Hanley, Bucknall & Bentilee PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at Moorcroft Medical Centre to 90% at Potteries Medical Centre, with a median of 79% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Potteries Medical Centre has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Potteries Medical Centre | 7,359 | 90% | 88% | Good | 4,312 |
| Cambridge House Surgery | 4,511 | 89% | 87% | Good | 3,383 |
| Dr M Keersmaekers & Partners | 7,926 | 68% | 54% | Good | 2,937 |
| Moorcroft Medical Centre | 12,445 | 63% | 42% | Good | 2,824 |
Results for the network as a whole, from 374 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Hanley, Bucknall & Bentilee PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 51% | 61% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 65% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
There are 3,178 registered patients per full-time-equivalent qualified GP in Hanley, Bucknall & Bentilee PCN, more than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 367 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.0% over the year (England: shrank 1.1%).
| Measure | Hanley, Bucknall & Bentilee PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 3,178 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 367 | 479 | 510 |
| Face-to-face appointments | 68% | 66% | 63% |
| Same day as booked | 55% | 48% | 45% |
| Did not attend | 7% | 4% | 4% |
| Patients aged 65 or over | 16% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Hanley, Bucknall & Bentilee PCN is copd (3.0% against 1.9%), and the furthest below is osteoporosis (0.9% against 1.2%).
| Condition register | Age group | Hanley, Bucknall & Bentilee PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 20.7% | 14.3% | 5,450 |
| High blood pressure | All ages | 16.5% | 15.2% | 5,532 |
| Diabetes | 17+ yrs | 9.1% | 7.9% | 2,424 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 1,992 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 1,101 |
| Cancer | All ages | 3.3% | 3.8% | 1,108 |
| COPD | All ages | 3.0% | 1.9% | 1,012 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 1,002 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 702 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 688 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 305 |
| Serious mental illness | All ages | 1.1% | 1.0% | 371 |
| Heart failure | All ages | 1.1% | 1.1% | 354 |
| Dementia | All ages | 1.0% | 0.8% | 345 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 89 |
| Learning disability | All ages | 0.9% | 0.6% | 285 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 226 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 219 |
| Palliative care | All ages | 0.4% | 0.6% | 149 |
- About Better Care (ABC) PCN (5 practices)
- Hipc (Holistic Patient Centred Care) PCN (4 practices)
- Meir PCN (6 practices)
- Shelton & Hanley PCN (3 practices)
- South Stoke Central PCN (5 practices)
- South Stoke West PCN (6 practices)
- Whitfield PCN (4 practices)
Which practices are in Hanley, Bucknall & Bentilee PCN?
Cambridge House Surgery, Dr M Keersmaekers & Partners, Moorcroft Medical Centre and Potteries Medical Centre.
How do patients rate Hanley, Bucknall & Bentilee PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hanley, Bucknall & Bentilee PCN cover?
32,241 registered patients across 4 practices in September 2026.
How many patients per GP does Hanley, Bucknall & Bentilee PCN have?
3,178 per full-time-equivalent qualified GP, against 2,171 across England.