Dr M Keersmaekers & Partners, Stoke On Trent: patient reviews and CQC rating
Dr M Keersmaekers & Partners is a GP practice in Stoke On Trent with 7,926 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 2.7 full-time-equivalent qualified GPs, or 2,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr M Keersmaekers & Partners
Its best result against England is the share who said they were treated with care and concern: 88%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 48th of the 52 practices in Stoke On Trent with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (64%). 106 patients answered the survey (response rate 15%).
| Survey question | Dr M Keersmaekers & Partners | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 61% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 50% | 75% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 123 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr M Keersmaekers & Partners is Good, published in August 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,926 patients were registered at Dr M Keersmaekers & Partners in September 2026, down 9.8% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,937 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.6 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 7.6 |
| August 2024 | 3.4 | 5.5 |
| August 2025 | 2.7 | 4.8 |
| August 2026 | 2.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,116 appointments a month, or 393 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Dr M Keersmaekers & Partners | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 479 | 510 |
| Face to face | 56% | 66% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and COPD (2.4% against 1.9%). It has a lower share for cancer (2.5% against 3.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 39.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.0% | 74.9% |
Dr M Keersmaekers & Partners, Harley Street, Hanley, Stoke On Trent, ST1 3RX. Phone: 01782 268365. Website: www.harleystreetmedicalpractice.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moorcroft Medical Centre | 0.1 km | 63% |
| Dr VSR Chadalavada & Partners | 0.5 km | 82% |
| Norfolk Street Surgery | 1.1 km | 76% |
| Cobridge Surgery | 1.8 km | 71% |
| Apsley Surgery | 1.8 km | 70% |
- Cambridge House Surgery (89% overall experience good)
- Moorcroft Medical Centre (63% overall experience good)
- Potteries Medical Centre (90% overall experience good)
How do patients rate Dr M Keersmaekers & Partners?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr M Keersmaekers & Partners as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Dr M Keersmaekers & Partners?
7,926 patients were registered in September 2026, down 9.8% on a year earlier.
What is Dr M Keersmaekers & Partners's CQC rating?
Good overall, published in August 2023.
How many GPs does Dr M Keersmaekers & Partners have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,937 patients per GP against 2,171 across England.
Are appointments at Dr M Keersmaekers & Partners face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr M Keersmaekers & Partners's phone number?
01782 268365.