Apsley Surgery, Stoke On Trent: patient reviews and CQC rating
Apsley Surgery is a GP practice in Stoke On Trent with 7,979 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 1.1 full-time-equivalent qualified GPs, or 7,480 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Apsley Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who said they were treated with care and concern: 70%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 46th of the 52 practices in Stoke On Trent with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (64%). 78 patients answered the survey (response rate 15%).
| Survey question | Apsley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 61% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 70% | 87% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 14 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Apsley Surgery is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (September 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,979 patients were registered at Apsley Surgery in September 2026, down 5.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 7,480 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.0 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,321 appointments a month, or 291 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 47% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Apsley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 291 | 479 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), epilepsy (1.2% against 0.8%) and serious mental illness (1.4% against 1.0%). It has a lower share for heart failure (0.7% against 1.1%), atrial fibrillation (1.4% against 2.2%) and cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 42.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Apsley Surgery, Cobridge Community Health Centre, Church Terrace, Stoke On Trent, ST6 2JN. Phone: 0300 790 0160. Website: www.apsleysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cobridge Surgery | 0.0 km | 71% |
| Lucie Wedgwood Surgery Limited | 1.2 km | 84% |
| Dr VSR Chadalavada & Partners | 1.4 km | 82% |
| Middleport Medical Centre | 1.6 km | 79% |
| Dr M Keersmaekers & Partners | 1.8 km | 68% |
- Dr C Kanneganti & Partners (85% overall experience good)
- Hartshill Medical Centre (87% overall experience good)
- Loomer Road Surgery (60% overall experience good)
- Middleport Medical Centre (79% overall experience good)
How do patients rate Apsley Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Apsley Surgery as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Apsley Surgery?
7,979 patients were registered in September 2026, down 5.5% on a year earlier.
What is Apsley Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does Apsley Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 7,480 patients per GP against 2,171 across England.
Are appointments at Apsley Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Apsley Surgery's phone number?
0300 790 0160.