About Better Care (ABC) PCN: primary care network practices and patient survey
About Better Care (ABC) PCN is a primary care network of 5 GP practices with 48,820 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,224 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in About Better Care (ABC) PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at Loomer Road Surgery to 87% at Hartshill Medical Centre, with a median of 79% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Dr C Kanneganti & Partners has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hartshill Medical Centre | 7,716 | 87% | 65% | Good | 1,247 |
| Dr C Kanneganti & Partners | 5,289 | 85% | 88% | Good | 3,480 |
| Middleport Medical Centre | 4,592 | 79% | 76% | Good | 1,580 |
| Apsley Surgery | 7,979 | 70% | 48% | Good | 7,480 |
| Loomer Road Surgery | 23,244 | 60% | 40% | Good | 2,262 |
Results for the network as a whole, from 485 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | About Better Care (ABC) PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 79% | 61% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 77% | 87% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
There are 2,224 registered patients per full-time-equivalent qualified GP in About Better Care (ABC) PCN, close to England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 472 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.6% over the year (England: shrank 1.1%).
| Measure | About Better Care (ABC) PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,224 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 472 | 479 | 510 |
| Face-to-face appointments | 67% | 66% | 63% |
| Same day as booked | 52% | 48% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 16% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in About Better Care (ABC) PCN is dementia (1.5% against 0.8%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | About Better Care (ABC) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% | 6,735 |
| High blood pressure | All ages | 17.3% | 15.2% | 8,722 |
| Diabetes | 17+ yrs | 9.7% | 7.9% | 3,830 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 2,993 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,775 |
| Cancer | All ages | 3.2% | 3.8% | 1,598 |
| COPD | All ages | 3.1% | 1.9% | 1,554 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,537 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,098 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,073 |
| Dementia | All ages | 1.5% | 0.8% | 741 |
| Epilepsy | 18+ yrs | 1.3% | 0.8% | 485 |
| Heart failure | All ages | 1.2% | 1.1% | 592 |
| Serious mental illness | All ages | 1.2% | 1.0% | 579 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 345 |
| Palliative care | All ages | 0.8% | 0.6% | 399 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 349 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 110 |
| Learning disability | All ages | 0.6% | 0.6% | 314 |
- Hanley, Bucknall & Bentilee PCN (4 practices)
- Hipc (Holistic Patient Centred Care) PCN (4 practices)
- Meir PCN (6 practices)
- Newcastle Central PCN (6 practices)
- Newcastle North PCN Limited (5 practices)
- Newcastle South PCN (5 practices)
- Shelton & Hanley PCN (3 practices)
- South Stoke Central PCN (5 practices)
- South Stoke West PCN (6 practices)
- Whitfield PCN (4 practices)
Which practices are in About Better Care (ABC) PCN?
Apsley Surgery, Dr C Kanneganti & Partners, Hartshill Medical Centre, Loomer Road Surgery and Middleport Medical Centre.
How do patients rate About Better Care (ABC) PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does About Better Care (ABC) PCN cover?
48,820 registered patients across 5 practices in September 2026.
How many patients per GP does About Better Care (ABC) PCN have?
2,224 per full-time-equivalent qualified GP, against 2,171 across England.