Whitfield PCN: primary care network practices and patient survey
Whitfield PCN is a primary care network of 4 GP practices with 38,756 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,894 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Whitfield PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Dr J.A. Gilby & Alyson Turner to 97% at Purbeck Health Centre, with a median of 86% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Purbeck Health Centre has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Purbeck Health Centre | 6,091 | 97% | 88% | Good | 3,005 |
| Millrise Medical Practice | 7,985 | 94% | 65% | Good | 2,454 |
| Orchard Surgery | 10,253 | 78% | 70% | Good | 2,981 |
| Dr J.A. Gilby & Alyson Turner | 14,427 | 77% | 56% | Good | 3,089 |
Results for the network as a whole, from 447 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Whitfield PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 67% | 63% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 61% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
There are 2,894 registered patients per full-time-equivalent qualified GP in Whitfield PCN, more than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 486 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | Whitfield PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 2,894 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 486 | 479 | 510 |
| Face-to-face appointments | 61% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 23% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Whitfield PCN is osteoporosis (3.1% against 1.2%), and the furthest below is serious mental illness (0.8% against 1.0%).
| Condition register | Age group | Whitfield PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 23.5% | 14.3% | 7,310 |
| High blood pressure | All ages | 20.2% | 15.2% | 7,827 |
| Diabetes | 17+ yrs | 8.7% | 7.9% | 2,764 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 2,724 |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% | 1,773 |
| Cancer | All ages | 5.0% | 3.8% | 1,936 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,404 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,240 |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% | 523 |
| COPD | All ages | 2.7% | 1.9% | 1,066 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 1,021 |
| Heart failure | All ages | 1.6% | 1.1% | 633 |
| Epilepsy | 18+ yrs | 1.3% | 0.8% | 402 |
| Dementia | All ages | 1.1% | 0.8% | 434 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 353 |
| Palliative care | All ages | 1.0% | 0.6% | 376 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 331 |
| Serious mental illness | All ages | 0.8% | 1.0% | 297 |
| Learning disability | All ages | 0.6% | 0.6% | 236 |
- About Better Care (ABC) PCN (5 practices)
- Hanley, Bucknall & Bentilee PCN (4 practices)
- Hipc (Holistic Patient Centred Care) PCN (4 practices)
- Meir PCN (6 practices)
- Shelton & Hanley PCN (3 practices)
- South Stoke Central PCN (5 practices)
- South Stoke West PCN (6 practices)
Which practices are in Whitfield PCN?
Dr J.A. Gilby & Alyson Turner, Millrise Medical Practice, Orchard Surgery and Purbeck Health Centre.
How do patients rate Whitfield PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Whitfield PCN cover?
38,756 registered patients across 4 practices in September 2026.
How many patients per GP does Whitfield PCN have?
2,894 per full-time-equivalent qualified GP, against 2,171 across England.