Dr J.A. Gilby & Alyson Turner, Stoke On Trent: patient reviews and CQC rating
Dr J.A. Gilby & Alyson Turner is a GP practice in Stoke On Trent with 14,427 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 4.7 full-time-equivalent qualified GPs, or 3,089 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr J.A. Gilby & Alyson Turner
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 40th of the 52 practices in Stoke On Trent with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 115 patients answered the survey (response rate 22%).
| Survey question | Dr J.A. Gilby & Alyson Turner | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 56% | 63% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 61% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 70% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 80% of 260 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr J.A. Gilby & Alyson Turner is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,427 patients were registered at Dr J.A. Gilby & Alyson Turner in September 2026, down 1.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 3,089 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 8.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 6,814 appointments a month, or 472 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 42% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
16% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dr J.A. Gilby & Alyson Turner | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 479 | 510 |
| Face to face | 62% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), palliative or supportive care needs (1.2% against 0.6%) and epilepsy (1.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.5% | 14.3% |
| High blood pressure | All ages | 17.9% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Dr J.A. Gilby & Alyson Turner, 98 Chell Heath Road, Bradeley, Stoke On Trent, ST6 7NN. Phone: 01782 838355.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Surgery | 1.2 km | 78% |
| Lucie Wedgwood Surgery Limited | 1.8 km | 84% |
| Tunstall Primary Care | 2.0 km | 71% |
| Dr AD Pullan & Partners | 2.3 km | 71% |
| Millrise Medical Practice | 2.4 km | 94% |
- Millrise Medical Practice (94% overall experience good)
- Orchard Surgery (78% overall experience good)
- Purbeck Health Centre (97% overall experience good)
How do patients rate Dr J.A. Gilby & Alyson Turner?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Dr J.A. Gilby & Alyson Turner as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Dr J.A. Gilby & Alyson Turner?
14,427 patients were registered in September 2026, down 1.3% on a year earlier.
What is Dr J.A. Gilby & Alyson Turner's CQC rating?
Good overall, published in December 2023.
How many GPs does Dr J.A. Gilby & Alyson Turner have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,089 patients per GP against 2,171 across England.
Are appointments at Dr J.A. Gilby & Alyson Turner face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr J.A. Gilby & Alyson Turner's phone number?
01782 838355.