Lucie Wedgwood Surgery Limited, Stoke-on-trent: patient reviews and CQC rating
Lucie Wedgwood Surgery Limited is a GP practice in Stoke-on-trent with 5,901 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 1.9 full-time-equivalent qualified GPs, or 3,073 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lucie Wedgwood Surgery Limited
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 25th of the 52 practices in Stoke On Trent with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 110 patients answered the survey (response rate 20%).
| Survey question | Lucie Wedgwood Surgery Limited | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 61% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 72% | 75% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
CQC's overall rating for Lucie Wedgwood Surgery Limited is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,901 patients were registered at Lucie Wedgwood Surgery Limited in September 2026, down 0.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,073 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.2 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,490 appointments a month, or 422 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Lucie Wedgwood Surgery Limited | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 479 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.0% against 1.9%), epilepsy (1.6% against 0.8%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 41.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Epilepsy | 18+ yrs | 1.6% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Lucie Wedgwood Surgery Limited, Burslem Health Centre, Chapel Lane, Stoke-on-trent, ST6 2AB. Phone: 01782 834488.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Middleport Medical Centre | 1.0 km | 79% |
| Cobridge Surgery | 1.2 km | 71% |
| Apsley Surgery | 1.2 km | 70% |
| Tunstall Primary Care | 1.6 km | 71% |
| Dr J.A. Gilby & Alyson Turner | 1.8 km | 77% |
- Cobridge Surgery (71% overall experience good)
- Dr AD Pullan & Partners (71% overall experience good)
- Tunstall Primary Care (71% overall experience good)
How do patients rate Lucie Wedgwood Surgery Limited?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Lucie Wedgwood Surgery Limited as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Lucie Wedgwood Surgery Limited?
5,901 patients were registered in September 2026, down 0.8% on a year earlier.
What is Lucie Wedgwood Surgery Limited's CQC rating?
Good overall, published in June 2017.
How many GPs does Lucie Wedgwood Surgery Limited have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,073 patients per GP against 2,171 across England.
Are appointments at Lucie Wedgwood Surgery Limited face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lucie Wedgwood Surgery Limited's phone number?
01782 834488.