Middleport Medical Centre, Stoke on Trent: patient reviews and CQC rating
Middleport Medical Centre is a GP practice in Stoke on Trent with 4,592 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 2.9 full-time-equivalent qualified GPs, or 1,580 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Middleport Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 38th of the 52 practices in Stoke On Trent with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (64%). 96 patients answered the survey (response rate 16%).
| Survey question | Middleport Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 76% | 63% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 55% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 86% of 21 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Middleport Medical Centre is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,592 patients were registered at Middleport Medical Centre in September 2026, down 4.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,580 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.9 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 2,674 appointments a month, or 582 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 43% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Middleport Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 582 | 479 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), serious mental illness (1.9% against 1.0%) and palliative or supportive care needs (1.1% against 0.6%). It has a lower share for cancer (2.3% against 3.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 48.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.3 years for women and 73.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.0% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Cancer | All ages | 2.3% | 3.8% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Dementia | All ages | 1.7% | 0.8% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.6% | 74.9% |
Middleport Medical Centre, Newport Lane, Stoke on Trent, ST6 3NP. Phone: 0300 123 1131. Website: www.middleportmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lucie Wedgwood Surgery Limited | 1.0 km | 84% |
| The Village Surgery | 1.2 km | 71% |
| Wolstanton Medical Centre | 1.3 km | 87% |
| Cobridge Surgery | 1.6 km | 71% |
| Apsley Surgery | 1.6 km | 70% |
- Apsley Surgery (70% overall experience good)
- Dr C Kanneganti & Partners (85% overall experience good)
- Hartshill Medical Centre (87% overall experience good)
- Loomer Road Surgery (60% overall experience good)
How do patients rate Middleport Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Middleport Medical Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Middleport Medical Centre?
4,592 patients were registered in September 2026, down 4.2% on a year earlier.
What is Middleport Medical Centre's CQC rating?
Good overall, published in August 2023.
How many GPs does Middleport Medical Centre have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,580 patients per GP against 2,171 across England.
Are appointments at Middleport Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Middleport Medical Centre's phone number?
0300 123 1131.