Hartshill Medical Centre, Stoke On Trent: patient reviews and CQC rating
Hartshill Medical Centre is a GP practice in Stoke On Trent with 7,716 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 6.2 full-time-equivalent qualified GPs, or 1,247 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hartshill Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its result closest to England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 16th of the 52 practices in Stoke On Trent with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (97%). 112 patients answered the survey (response rate 34%).
| Survey question | Hartshill Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 69% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 89% | 75% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 99% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hartshill Medical Centre is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,716 patients were registered at Hartshill Medical Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,247 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.4 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 10.2 |
| August 2024 | 5.8 | 7.9 |
| August 2025 | 6.2 | 9.4 |
| August 2026 | 6.2 | 10.0 |
From June 2026 to August 2026 the practice recorded 4,579 appointments a month, or 593 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 77% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hartshill Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 593 | 479 | 510 |
| Face to face | 54% | 66% | 63% |
| Same day as booked | 77% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for high blood pressure (18.6% against 15.2%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.0 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Hartshill Medical Centre, Ashwell Road, Hartshill, Stoke On Trent, ST4 6AT. Phone: 0300 123 1893. Website: www.hartshillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Miller Street Surgery | 0.7 km | 92% |
| Lyme Valley Medical Centre | 1.0 km | 80% |
| Higherland Surgery | 1.5 km | 88% |
| Honeywall Medical Practice | 1.6 km | 91% |
| Norfolk Street Surgery | 2.0 km | 76% |
- Apsley Surgery (70% overall experience good)
- Dr C Kanneganti & Partners (85% overall experience good)
- Loomer Road Surgery (60% overall experience good)
- Middleport Medical Centre (79% overall experience good)
How do patients rate Hartshill Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Hartshill Medical Centre as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Hartshill Medical Centre?
7,716 patients were registered in September 2026, down 2.1% on a year earlier.
What is Hartshill Medical Centre's CQC rating?
Good overall, published in December 2017.
How many GPs does Hartshill Medical Centre have?
6.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,247 patients per GP against 2,171 across England.
Are appointments at Hartshill Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hartshill Medical Centre's phone number?
0300 123 1893.