Miller Street Surgery, Newcastle Under Lyme: patient reviews and CQC rating
Miller Street Surgery is a GP practice in Newcastle Under Lyme with 5,817 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.7 full-time-equivalent qualified GPs, or 1,558 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Miller Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 8 practices in Newcastle Under Lyme with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (85%). 110 patients answered the survey (response rate 28%).
| Survey question | Miller Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 61% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 99% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 143 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Miller Street Surgery is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,817 patients were registered at Miller Street Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,558 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 2,228 appointments a month, or 383 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Miller Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 479 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Miller Street Surgery, Miller Street, Newcastle Under Lyme, ST5 1JD. Phone: 01782 711618. Website: www.millerstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hartshill Medical Centre | 0.7 km | 87% |
| Lyme Valley Medical Centre | 0.9 km | 80% |
| Higherland Surgery | 1.1 km | 88% |
| Milehouse Medical Practice | 1.8 km | 68% |
| Wolstanton Medical Centre | 1.9 km | 87% |
- Higherland Surgery (88% overall experience good)
- Lyme Valley Medical Centre (80% overall experience good)
- Milehouse Medical Practice (68% overall experience good)
- The Village Surgery (71% overall experience good)
- Wolstanton Medical Centre (87% overall experience good)
How do patients rate Miller Street Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Miller Street Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Miller Street Surgery?
5,817 patients were registered in September 2026, down 2.1% on a year earlier.
What is Miller Street Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Miller Street Surgery have?
3.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,558 patients per GP against 2,171 across England.
Are appointments at Miller Street Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Miller Street Surgery's phone number?
01782 711618.