Wolstanton Medical Centre, Newcastle Under Lyme: patient reviews and CQC rating
Wolstanton Medical Centre is a GP practice in Newcastle Under Lyme with 10,973 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2016. It has 7.2 full-time-equivalent qualified GPs, or 1,533 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wolstanton Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 95%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 8 practices in Newcastle Under Lyme with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (95%). 108 patients answered the survey (response rate 30%).
| Survey question | Wolstanton Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 81% | 63% | 57% |
| Easy to contact via the website | 88% | 59% | 58% |
| Easy to contact via the NHS App | 95% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 88% | 75% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 180 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wolstanton Medical Centre is Outstanding, published in July 2016. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
10,973 patients were registered at Wolstanton Medical Centre in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,533 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 8.1 |
| August 2024 | 5.6 | 8.8 |
| August 2025 | 5.2 | 8.4 |
| August 2026 | 7.2 | 9.9 |
From June 2026 to August 2026 the practice recorded 7,761 appointments a month, or 707 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wolstanton Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 707 | 479 | 510 |
| Face to face | 54% | 66% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), palliative or supportive care needs (1.0% against 0.6%) and COPD (2.9% against 1.9%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.8% | 15.2% |
| Depression | 18+ yrs | 21.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
100% of the practice's patients live in the ST5 postcode district. 100% live in Newcastle-under-Lyme, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| ST5 | 10,945 | 100% |
Wolstanton Medical Centre, Palmerston Street, Newcastle Under Lyme, ST5 8BN. Phone: 01782 627488. Website: www.wolstantonmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery | 0.3 km | 71% |
| Middleport Medical Centre | 1.3 km | 79% |
| Milehouse Medical Practice | 1.9 km | 68% |
| Miller Street Surgery | 1.9 km | 92% |
| Loomer Road Surgery | 2.1 km | 60% |
- Higherland Surgery (88% overall experience good)
- Lyme Valley Medical Centre (80% overall experience good)
- Milehouse Medical Practice (68% overall experience good)
- Miller Street Surgery (92% overall experience good)
- The Village Surgery (71% overall experience good)
How do patients rate Wolstanton Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Wolstanton Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Wolstanton Medical Centre?
10,973 patients were registered in September 2026, down 0.3% on a year earlier.
What is Wolstanton Medical Centre's CQC rating?
Outstanding overall, published in July 2016.
How many GPs does Wolstanton Medical Centre have?
7.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,533 patients per GP against 2,171 across England.
Are appointments at Wolstanton Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wolstanton Medical Centre's phone number?
01782 627488.