Loomer Road Surgery, Newcastle Under Lyme: patient reviews and CQC rating
Loomer Road Surgery is a GP practice in Newcastle Under Lyme with 23,244 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 10.3 full-time-equivalent qualified GPs, or 2,262 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Loomer Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 91%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 66%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 7 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 8th of the 8 practices in Newcastle Under Lyme with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (65%). 90 patients answered the survey (response rate 21%).
| Survey question | Loomer Road Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 60% | 80% | 77% |
| Easy to contact by phone | 40% | 63% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 91% | 61% | 54% |
| Reception team helpful | 73% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 66% | 75% | 69% |
| Listened to well | 66% | 87% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Loomer Road Surgery is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,244 patients were registered at Loomer Road Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 2,262 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 9.9 nurses and 10.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 11.2 |
| August 2024 | 8.0 | 12.9 |
| August 2025 | 6.7 | 12.5 |
| August 2026 | 10.3 | 18.2 |
From June 2026 to August 2026 the practice recorded 10,728 appointments a month, or 462 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 47% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Loomer Road Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 479 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), COPD (3.8% against 1.9%) and epilepsy (1.4% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| COPD | All ages | 3.8% | 1.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.9% | 74.9% |
Loomer Road Surgery, Loomer Road, Newcastle Under Lyme, ST5 7JS. Phone: 0300 365 0005. Website: www.loomerroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heathcote Street Surgery | 0.8 km | 74% |
| Milehouse Medical Practice | 1.7 km | 68% |
| The Village Surgery | 1.9 km | 71% |
| Wolstanton Medical Centre | 2.1 km | 87% |
| Silverdale & Ryecroft Practice | 2.6 km | 76% |
- Apsley Surgery (70% overall experience good)
- Dr C Kanneganti & Partners (85% overall experience good)
- Hartshill Medical Centre (87% overall experience good)
- Middleport Medical Centre (79% overall experience good)
How do patients rate Loomer Road Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Loomer Road Surgery as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Loomer Road Surgery?
23,244 patients were registered in September 2026, down 1.6% on a year earlier.
What is Loomer Road Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Loomer Road Surgery have?
10.3 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,262 patients per GP against 2,171 across England.
Are appointments at Loomer Road Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Loomer Road Surgery's phone number?
0300 365 0005.