Silverdale & Ryecroft Practice, Newcastle Under Lyme: patient reviews and CQC rating
Silverdale & Ryecroft Practice is a GP practice in Newcastle Under Lyme with 11,734 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 7.3 full-time-equivalent qualified GPs, or 1,618 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Silverdale & Ryecroft Practice
Its best result against England is the share who described their last contact with the practice as good: 79%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 8 practices in Newcastle Under Lyme with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 103 patients answered the survey (response rate 25%).
| Survey question | Silverdale & Ryecroft Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 63% | 63% | 57% |
| Easy to contact via the website | 39% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 61% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 72% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 531 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Silverdale & Ryecroft Practice is Good, published in November 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,734 patients were registered at Silverdale & Ryecroft Practice in September 2026, down 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,618 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.9 |
| August 2024 | 7.3 | 11.1 |
| August 2025 | 7.3 | 9.4 |
| August 2026 | 7.3 | 11.9 |
From June 2026 to August 2026 the practice recorded 4,855 appointments a month, or 414 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Silverdale & Ryecroft Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 414 | 479 | 510 |
| Face to face | 62% | 66% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), epilepsy (1.4% against 0.8%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 19.6% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.4% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Silverdale & Ryecroft Practice, Silverdale Village Surgery, Vale Pleasant, Newcastle Under Lyme, ST5 6PS. Phone: 0300 123 1466.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Keele Practice | 1.5 km | 67% |
| Milehouse Medical Practice | 1.9 km | 68% |
| Higherland Surgery | 2.4 km | 88% |
| Loomer Road Surgery | 2.6 km | 60% |
| Lyme Valley Medical Centre | 3.1 km | 80% |
- Ashley Surgery (98% overall experience good)
- Keele Practice (67% overall experience good)
- Kingsbridge Medical Centre (84% overall experience good)
- Madeley Practice (96% overall experience good)
How do patients rate Silverdale & Ryecroft Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Silverdale & Ryecroft Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Silverdale & Ryecroft Practice?
11,734 patients were registered in September 2026, down 1.8% on a year earlier.
What is Silverdale & Ryecroft Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Silverdale & Ryecroft Practice have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,618 patients per GP against 2,171 across England.
Are appointments at Silverdale & Ryecroft Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Silverdale & Ryecroft Practice's phone number?
0300 123 1466.