Madeley Practice, Crewe: patient reviews and CQC rating
Madeley Practice is a GP practice in Crewe with 8,916 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2018. It has 8.7 full-time-equivalent qualified GPs, or 1,027 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Madeley Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 8 practices in Crewe with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (89%). 122 patients answered the survey (response rate 34%).
| Survey question | Madeley Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 96% | 80% | 77% |
| Easy to contact by phone | 86% | 63% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 75% | 61% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 96% | 76% | 73% |
| Wait for appointment about right | 88% | 75% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 2,904 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Madeley Practice is Outstanding, published in March 2018. 2 key questions are rated differently: Safe Good and Well-led Good. Its previous overall rating was Good (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
8,916 patients were registered at Madeley Practice in September 2026, up 14.3% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 1,027 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.4 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 10.0 |
| August 2024 | 5.9 | 9.7 |
| August 2025 | 8.1 | 10.2 |
| August 2026 | 8.7 | 12.0 |
From June 2026 to August 2026 the practice recorded 4,171 appointments a month, or 468 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 38% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Madeley Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 479 | 510 |
| Face to face | 56% | 66% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), atrial fibrillation (3.6% against 2.2%) and stroke or TIA (3.0% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 19.0% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.0% | 74.9% |
Madeley Practice, Moss Lane, Madeley, Crewe, CW3 9NQ. Phone: 01782 750274. Website: www.madeleypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Keele Practice | 4.8 km | 67% |
| Silverdale & Ryecroft Practice | 5.5 km | 76% |
| Audley Health Centre | 6.7 km | 90% |
| Milehouse Medical Practice | 7.4 km | 68% |
| Higherland Surgery | 7.6 km | 88% |
- Ashley Surgery (98% overall experience good)
- Keele Practice (67% overall experience good)
- Kingsbridge Medical Centre (84% overall experience good)
- Silverdale & Ryecroft Practice (76% overall experience good)
How do patients rate Madeley Practice?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Madeley Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Madeley Practice?
8,916 patients were registered in September 2026, up 14.3% on a year earlier.
What is Madeley Practice's CQC rating?
Outstanding overall, published in March 2018.
How many GPs does Madeley Practice have?
8.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,027 patients per GP against 2,171 across England.
Are appointments at Madeley Practice face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Madeley Practice's phone number?
01782 750274.