Kingsbridge Medical Centre, Newcastle Under Lyme: patient reviews and CQC rating
Kingsbridge Medical Centre is a GP practice in Newcastle Under Lyme with 9,513 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.3 full-time-equivalent qualified GPs, or 2,216 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsbridge Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 8 practices in Newcastle Under Lyme with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 109 patients answered the survey (response rate 29%).
| Survey question | Kingsbridge Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 66% | 63% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 77% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 259 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingsbridge Medical Centre is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,513 patients were registered at Kingsbridge Medical Centre in September 2026, up 2.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,216 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.1 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 8.4 |
| August 2024 | 4.3 | 7.3 |
| August 2025 | 4.3 | 7.1 |
| August 2026 | 4.3 | 6.0 |
From June 2026 to August 2026 the practice recorded 5,246 appointments a month, or 551 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 59% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kingsbridge Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 479 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.9% against 1.2%), palliative or supportive care needs (0.8% against 0.6%) and stroke or TIA (2.8% against 1.9%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.7% | 74.9% |
Kingsbridge Medical Centre, Kingsbridge Avenue, Newcastle Under Lyme, ST5 3HP. Phone: 01782 525740. Website: www.kingsbridgemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lyme Valley Medical Centre | 1.5 km | 80% |
| Trent Vale Medical Practice | 1.7 km | 77% |
| Higherland Surgery | 1.9 km | 88% |
| Hartshill Medical Centre | 2.2 km | 87% |
| Miller Street Surgery | 2.4 km | 92% |
- Ashley Surgery (98% overall experience good)
- Keele Practice (67% overall experience good)
- Madeley Practice (96% overall experience good)
- Silverdale & Ryecroft Practice (76% overall experience good)
How do patients rate Kingsbridge Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Kingsbridge Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Kingsbridge Medical Centre?
9,513 patients were registered in September 2026, up 2.7% on a year earlier.
What is Kingsbridge Medical Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does Kingsbridge Medical Centre have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,216 patients per GP against 2,171 across England.
Are appointments at Kingsbridge Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsbridge Medical Centre's phone number?
01782 525740.