Millcroft Medical Centre, Crewe: patient reviews and CQC rating
Millcroft Medical Centre is a GP practice in Crewe with 30,962 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 9.2 full-time-equivalent qualified GPs, or 3,373 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millcroft Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 8 practices in Crewe with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (64%). 101 patients answered the survey (response rate 20%).
| Survey question | Millcroft Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 31% | 57% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 51% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 650 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Millcroft Medical Centre is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,962 patients were registered at Millcroft Medical Centre in September 2026, down 4.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 3,373 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 12.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.6 | 13.6 |
| August 2024 | 10.2 | 12.7 |
| August 2025 | 8.8 | 13.5 |
| August 2026 | 9.2 | 15.0 |
From June 2026 to August 2026 the practice recorded 19,210 appointments a month, or 620 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 56% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Millcroft Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 620 | 492 | 510 |
| Face to face | 39% | 60% | 63% |
| Same day as booked | 56% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (3.0% against 4.6%), a learning disability (0.4% against 0.6%) and peripheral arterial disease (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.8% | 74.9% |
Millcroft Medical Centre, Eagle Bridge Health And Well Being Centre, Dunwoody Way, Crewe, CW1 3AW. Phone: 01270 275200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Earnswood Medical Centre | 0.0 km | 73% |
| Grosvenor Medical Centre | 0.4 km | 68% |
| Doctors Hardy, Hughes, Harvey and Roberts | 1.8 km | 57% |
| Rope Green Medical Centre | 3.6 km | 87% |
| Drs King, Hill and Entwistle | 3.9 km | 72% |
- Earnswood Medical Centre (73% overall experience good)
How do patients rate Millcroft Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Millcroft Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Millcroft Medical Centre?
30,962 patients were registered in September 2026, down 4.3% on a year earlier.
What is Millcroft Medical Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does Millcroft Medical Centre have?
9.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,373 patients per GP against 2,171 across England.
Are appointments at Millcroft Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millcroft Medical Centre's phone number?
01270 275200.