Drs King, Hill and Entwistle, Crewe: patient reviews and CQC rating
Drs King, Hill and Entwistle is a GP practice in Crewe with 6,214 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.3 full-time-equivalent qualified GPs, or 1,910 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs King, Hill and Entwistle
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 8 practices in Crewe with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (88%). 103 patients answered the survey (response rate 34%).
| Survey question | Drs King, Hill and Entwistle | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 36% | 55% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 63% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Drs King, Hill and Entwistle is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,214 patients were registered at Drs King, Hill and Entwistle in September 2026, up 2.3% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,910 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,310 appointments a month, or 372 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 29% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Drs King, Hill and Entwistle | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 372 | 492 | 510 |
| Face to face | 90% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), dementia (1.2% against 0.8%) and high blood pressure (21.6% against 15.2%). It has a lower share for a learning disability (0.3% against 0.6%), depression (10.2% against 14.3%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.4% | 74.9% |
Drs King, Hill and Entwistle, Crewe Road, Haslington, Crewe, CW1 5QY. Phone: 01270 275900.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Doctors Hardy, Hughes, Harvey and Roberts | 2.1 km | 57% |
| Millcroft Medical Centre | 3.9 km | 66% |
| Earnswood Medical Centre | 3.9 km | 73% |
| Grosvenor Medical Centre | 4.0 km | 68% |
| Rope Green Medical Centre | 5.2 km | 87% |
- Ashfields Primary Care Centre (87% overall experience good)
- Greenmoss Medical Centre (85% overall experience good)
- Merepark Medical Centre (81% overall experience good)
- Oaklands (85% overall experience good)
- The Cedars Medical Centre (90% overall experience good)
- Waters Edge Medical Centre (78% overall experience good)
How do patients rate Drs King, Hill and Entwistle?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Drs King, Hill and Entwistle as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Drs King, Hill and Entwistle?
6,214 patients were registered in September 2026, up 2.3% on a year earlier.
What is Drs King, Hill and Entwistle's CQC rating?
Good overall, published in June 2017.
How many GPs does Drs King, Hill and Entwistle have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,910 patients per GP against 2,171 across England.
Are appointments at Drs King, Hill and Entwistle face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs King, Hill and Entwistle's phone number?
01270 275900.