Doctors Hardy, Hughes, Harvey and Roberts, Crewe: patient reviews and CQC rating
Doctors Hardy, Hughes, Harvey and Roberts is a GP practice in Crewe with 10,645 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 2.5 full-time-equivalent qualified GPs, or 4,339 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Doctors Hardy, Hughes, Harvey and Roberts
Its result closest to England is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 43%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 8th of the 8 practices in Crewe with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (53%). 110 patients answered the survey (response rate 30%).
| Survey question | Doctors Hardy, Hughes, Harvey and Roberts | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 57% | 78% | 77% |
| Easy to contact by phone | 36% | 57% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 33% | 53% | 54% |
| Reception team helpful | 59% | 86% | 85% |
| Last contact good | 43% | 73% | 73% |
| Wait for appointment about right | 64% | 73% | 69% |
| Listened to well | 72% | 89% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 78% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
CQC's overall rating for Doctors Hardy, Hughes, Harvey and Roberts is Good, published in November 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,645 patients were registered at Doctors Hardy, Hughes, Harvey and Roberts in September 2026, down 2.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 4,339 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 8.0 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 2.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,249 appointments a month, or 399 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 31% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Doctors Hardy, Hughes, Harvey and Roberts | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 492 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.6% against 1.1%), COPD (2.5% against 1.9%) and stroke or TIA (2.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Doctors Hardy, Hughes, Harvey and Roberts, Hungerford Medical Centre, Crewe, CW1 5HA. Phone: 01270 275949.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millcroft Medical Centre | 1.8 km | 66% |
| Earnswood Medical Centre | 1.8 km | 73% |
| Grosvenor Medical Centre | 1.9 km | 68% |
| Drs King, Hill and Entwistle | 2.1 km | 72% |
| Rope Green Medical Centre | 3.9 km | 87% |
- Grosvenor Medical Centre (68% overall experience good)
- Rope Green Medical Centre (87% overall experience good)
How do patients rate Doctors Hardy, Hughes, Harvey and Roberts?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Doctors Hardy, Hughes, Harvey and Roberts as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Doctors Hardy, Hughes, Harvey and Roberts?
10,645 patients were registered in September 2026, down 2.2% on a year earlier.
What is Doctors Hardy, Hughes, Harvey and Roberts's CQC rating?
Good overall, published in November 2023.
How many GPs does Doctors Hardy, Hughes, Harvey and Roberts have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,339 patients per GP against 2,171 across England.
Are appointments at Doctors Hardy, Hughes, Harvey and Roberts face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Doctors Hardy, Hughes, Harvey and Roberts's phone number?
01270 275949.