Oaklands, Middlewich: patient reviews and CQC rating
Oaklands is a GP practice in Middlewich with 11,777 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 8.1 full-time-equivalent qualified GPs, or 1,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oaklands
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (83%). 120 patients answered the survey (response rate 36%).
| Survey question | Oaklands | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 84% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 106 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oaklands is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,777 patients were registered at Oaklands in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,448 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 9.2 |
| August 2024 | 6.7 | 10.3 |
| August 2025 | 6.9 | 10.7 |
| August 2026 | 8.1 | 10.8 |
From June 2026 to August 2026 the practice recorded 5,964 appointments a month, or 506 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 46% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Oaklands | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 492 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.2% against 1.1%), palliative or supportive care needs (1.0% against 0.6%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 18.8% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
Oaklands, Middlewich Medical Centre, St Ann's Walk, Middlewich, CW10 9BE. Phone: 01606 836481.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Waters Edge Medical Centre | 0.3 km | 78% |
| Willow Wood Surgery | 3.9 km | 87% |
| Swanlow Medical Centre | 5.6 km | 81% |
| High Street Medical Practice | 5.6 km | 85% |
| The Weaver Vale Surgery | 5.6 km | 89% |
- Ashfields Primary Care Centre (87% overall experience good)
- Drs King, Hill and Entwistle (72% overall experience good)
- Greenmoss Medical Centre (85% overall experience good)
- Merepark Medical Centre (81% overall experience good)
- The Cedars Medical Centre (90% overall experience good)
- Waters Edge Medical Centre (78% overall experience good)
How do patients rate Oaklands?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Oaklands as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Oaklands?
11,777 patients were registered in September 2026, up 0.0% on a year earlier.
What is Oaklands's CQC rating?
Good overall, published in August 2017.
How many GPs does Oaklands have?
8.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,448 patients per GP against 2,171 across England.
Are appointments at Oaklands face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oaklands's phone number?
01606 836481.