Greenmoss Medical Centre, Stoke On Trent: patient reviews and CQC rating
Greenmoss Medical Centre is a GP practice in Stoke On Trent with 4,350 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 2.5 full-time-equivalent qualified GPs, or 1,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenmoss Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 21st of the 52 practices in Stoke On Trent with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (75%). 114 patients answered the survey (response rate 30%).
| Survey question | Greenmoss Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 88% | 57% | 57% |
| Easy to contact via the website | 74% | 55% | 58% |
| Easy to contact via the NHS App | 73% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 62% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 174 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greenmoss Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,350 patients were registered at Greenmoss Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,754 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.4 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,021 appointments a month, or 695 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 48% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Greenmoss Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 695 | 492 | 510 |
| Face to face | 79% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.2% against 4.6%), cancer (6.4% against 3.8%) and high blood pressure (24.7% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.7% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Greenmoss Medical Centre, Portland Drive, Scholar Green, Stoke On Trent, ST7 3BT. Phone: 01270 376800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Harbidge & Partners | 2.5 km | 81% |
| Mount Road Practice | 2.5 km | 85% |
| The Cedars Medical Centre | 3.7 km | 90% |
| Merepark Medical Centre | 3.7 km | 81% |
| Dr C Kanneganti & Partners | 3.9 km | 85% |
- Ashfields Primary Care Centre (87% overall experience good)
- Drs King, Hill and Entwistle (72% overall experience good)
- Merepark Medical Centre (81% overall experience good)
- Oaklands (85% overall experience good)
- The Cedars Medical Centre (90% overall experience good)
- Waters Edge Medical Centre (78% overall experience good)
How do patients rate Greenmoss Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Greenmoss Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Greenmoss Medical Centre?
4,350 patients were registered in September 2026, down 1.5% on a year earlier.
What is Greenmoss Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Greenmoss Medical Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,754 patients per GP against 2,171 across England.
Are appointments at Greenmoss Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenmoss Medical Centre's phone number?
01270 376800.