Waterhouses Medical Practice, Stoke On Trent: patient reviews and CQC rating
Waterhouses Medical Practice is a GP practice in Stoke On Trent with 3,100 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 1.6 full-time-equivalent qualified GPs, or 1,970 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterhouses Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 87%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 28th of the 52 practices in Stoke On Trent with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 93 patients answered the survey (response rate 32%).
| Survey question | Waterhouses Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 93% | 63% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 96% | 76% | 73% |
| Wait for appointment about right | 93% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
CQC's overall rating for Waterhouses Medical Practice is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,100 patients were registered at Waterhouses Medical Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,970 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.8 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 3.5 |
| August 2024 | 1.6 | 2.4 |
| August 2025 | 1.6 | 4.0 |
| August 2026 | 1.6 | 3.2 |
From June 2026 to August 2026 the practice recorded 1,771 appointments a month, or 571 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Waterhouses Medical Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 571 | 479 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), chronic kidney disease (7.4% against 4.6%) and high blood pressure (22.5% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Waterhouses Medical Practice, Waterfall Lane, Waterfall, Waterhouses, Stoke On Trent, ST10 3HY. Phone: 01538 308207. Website: www.waterhousesmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alton Surgery | 8.6 km | 93% |
| The Tardis Surgery | 10.0 km | 79% |
| Well Street Medical Centre | 10.0 km | 84% |
| Dr S Garlapati and Dr A Garlapati | 10.2 km | 81% |
| Henmore Health – Ashbourne Surgery | 10.7 km | 79% |
- Alton Surgery (93% overall experience good)
- Dr S Garlapati and Dr A Garlapati (81% overall experience good)
- Dr V C Tiguti & Partners (80% overall experience good)
- The Tardis Surgery (79% overall experience good)
- Well Street Medical Centre (84% overall experience good)
- Werrington Village Surgery (90% overall experience good)
How do patients rate Waterhouses Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Waterhouses Medical Practice as good, against 77% across England. 93% found it easy to get through by phone.
How many patients are registered at Waterhouses Medical Practice?
3,100 patients were registered in September 2026, up 1.1% on a year earlier.
What is Waterhouses Medical Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does Waterhouses Medical Practice have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,970 patients per GP against 2,171 across England.
Are appointments at Waterhouses Medical Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterhouses Medical Practice's phone number?
01538 308207.