Henmore Health – Ashbourne Surgery, Ashbourne: patient reviews and CQC rating
Henmore Health – Ashbourne Surgery is a GP practice in Ashbourne with 7,856 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,299 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Henmore Health – Ashbourne Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Ashbourne with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (81%). 185 patients answered the survey (response rate 35%).
| Survey question | Henmore Health – Ashbourne Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 46% | 51% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 45% | 46% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
CQC's overall rating for Henmore Health – Ashbourne Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,856 patients were registered at Henmore Health – Ashbourne Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,299 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 5.7 |
| August 2024 | 3.0 | 5.7 |
| August 2025 | 3.8 | 5.9 |
| August 2026 | 3.4 | 5.1 |
From June 2026 to August 2026 the practice recorded 5,053 appointments a month, or 643 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 29% took place on the day they were booked and 24% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Henmore Health – Ashbourne Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 643 | 523 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 29% | 39% | 45% |
| More than 28 days after booking | 24% | 9% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.2% against 4.6%), palliative or supportive care needs (1.0% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 16.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.2% | 74.9% |
Henmore Health – Ashbourne Surgery, The Surgery, Clifton Road, Ashbourne, DE6 1RR. Phone: 01335 300588. Website: www.thesurgeryashbourne.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashbourne Medical Practice | 0.1 km | 92% |
| Henmore Health - Brailsford Surgery | 9.0 km | 74% |
| Mill View Surgery | 9.7 km | 84% |
| Waterhouses Medical Practice | 10.7 km | 82% |
| Alton Surgery | 11.1 km | 93% |
How do patients rate Henmore Health – Ashbourne Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Henmore Health – Ashbourne Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Henmore Health – Ashbourne Surgery?
7,856 patients were registered in September 2026, down 3.2% on a year earlier.
What is Henmore Health – Ashbourne Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Henmore Health – Ashbourne Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,299 patients per GP against 2,171 across England.
Are appointments at Henmore Health – Ashbourne Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Henmore Health – Ashbourne Surgery's phone number?
01335 300588.