Henmore Health - Brailsford Surgery, Ashbourne: patient reviews and CQC rating
Henmore Health - Brailsford Surgery is a GP practice in Ashbourne with 5,220 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2022. It has 1.9 full-time-equivalent qualified GPs, or 2,699 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Henmore Health - Brailsford Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 3 practices in Ashbourne with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 168 patients answered the survey (response rate 40%).
| Survey question | Henmore Health - Brailsford Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 66% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 46% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
CQC's overall rating for Henmore Health - Brailsford Surgery is Requires Improvement, published in November 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (November 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,220 patients were registered at Henmore Health - Brailsford Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,699 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.8 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.6 | 0.6 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,818 appointments a month, or 348 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 15% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Henmore Health - Brailsford Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 348 | 523 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 15% | 39% | 45% |
| More than 28 days after booking | 17% | 9% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.1% against 4.6%), palliative or supportive care needs (1.0% against 0.6%) and atrial fibrillation (3.9% against 2.2%). It has a lower share for serious mental illness (0.5% against 1.0%), depression (9.2% against 14.3%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.1% | 4.6% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Henmore Health - Brailsford Surgery, The Green, Church Lane, Brailsford, Ashbourne, DE6 3BX. Phone: 01335 360328.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mickleover Medical Centre | 8.7 km | 76% |
| Ashbourne Medical Practice | 9.0 km | 92% |
| Henmore Health – Ashbourne Surgery | 9.0 km | 79% |
| Mickleover Surgery | 9.1 km | 67% |
| Dr P A A Wood and Partners | 9.1 km | 65% |
How do patients rate Henmore Health - Brailsford Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Henmore Health - Brailsford Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Henmore Health - Brailsford Surgery?
5,220 patients were registered in September 2026, down 0.6% on a year earlier.
What is Henmore Health - Brailsford Surgery's CQC rating?
Requires Improvement overall, published in November 2022.
How many GPs does Henmore Health - Brailsford Surgery have?
1.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,699 patients per GP against 2,171 across England.
Are appointments at Henmore Health - Brailsford Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Henmore Health - Brailsford Surgery's phone number?
01335 360328.