Mickleover Surgery, Derby: patient reviews and CQC rating
Mickleover Surgery is a GP practice in Derby with 6,514 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.6 full-time-equivalent qualified GPs, or 1,827 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mickleover Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 18th of the 27 practices in Derby with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (79%). 139 patients answered the survey (response rate 37%).
| Survey question | Mickleover Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 67% | 76% | 77% |
| Easy to contact by phone | 32% | 51% | 57% |
| Easy to contact via the website | 52% | 53% | 58% |
| Easy to contact via the NHS App | 42% | 46% | 54% |
| Reception team helpful | 71% | 84% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
CQC's overall rating for Mickleover Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,514 patients were registered at Mickleover Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,827 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 3.6 |
| August 2024 | 3.0 | 4.0 |
| August 2025 | 3.4 | 4.3 |
| August 2026 | 3.6 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,237 appointments a month, or 497 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 66% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Mickleover Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 497 | 523 | 510 |
| Face to face | 48% | 68% | 63% |
| Same day as booked | 66% | 39% | 45% |
| More than 28 days after booking | 5% | 9% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), chronic kidney disease (7.7% against 4.6%) and osteoporosis (1.9% against 1.2%). It has a lower share for COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Mickleover Surgery, 10 Cavendish Way, Mickleover, Derby, DE3 9BJ. Phone: 01332 519160. Website: www.mickleoversurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mickleover Medical Centre | 0.6 km | 76% |
| Hollybrook Medical Centre | 1.8 km | 49% |
| Vernon Street Medical Centre | 3.6 km | 80% |
| Village Surgery | 3.7 km | 70% |
| Derby Family Medical Centre | 3.8 km | 68% |
- Chapel Street Medical Centre (66% overall experience good)
- Derby Family Medical Centre (68% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Macklin Street Surgery (74% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Park Lane Surgery (92% overall experience good)
- Peartree Medical Centre (86% overall experience good)
- Vernon Street Medical Centre (80% overall experience good)
How do patients rate Mickleover Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Mickleover Surgery as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Mickleover Surgery?
6,514 patients were registered in September 2026, down 1.4% on a year earlier.
What is Mickleover Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Mickleover Surgery have?
3.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,827 patients per GP against 2,171 across England.
Are appointments at Mickleover Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mickleover Surgery's phone number?
01332 519160.