Derby Family Medical Centre, Derby: patient reviews and CQC rating
Derby Family Medical Centre is a GP practice in Derby with 8,396 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 3.6 full-time-equivalent qualified GPs, or 2,307 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Derby Family Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 17th of the 27 practices in Derby with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (63%). 87 patients answered the survey (response rate 12%).
| Survey question | Derby Family Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 42% | 51% | 57% |
| Easy to contact via the website | 42% | 53% | 58% |
| Easy to contact via the NHS App | 51% | 46% | 54% |
| Reception team helpful | 71% | 84% | 85% |
| Last contact good | 58% | 68% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
CQC's overall rating for Derby Family Medical Centre is Good, published in February 2018. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,396 patients were registered at Derby Family Medical Centre in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,307 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 3,830 appointments a month, or 456 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 41% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Derby Family Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 523 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 41% | 39% | 45% |
| More than 28 days after booking | 7% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (15.5% against 7.9%), a learning disability (1.1% against 0.6%) and coronary heart disease (3.9% against 3.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 43.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 15.5% | 7.9% |
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Cancer | All ages | 1.4% | 3.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.2% | 74.9% |
Derby Family Medical Centre, 1 Hastings Street, Derby, DE23 6QQ. Phone: 01332 773243. Website: www.derbyfamilymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peartree Medical Centre | 0.4 km | 86% |
| Dr Hale and Partners | 0.6 km | 74% |
| The Osmaston Surgery | 1.0 km | 52% |
| Village Surgery | 1.2 km | 70% |
| Horizon Healthcare | 1.2 km | 66% |
- Chapel Street Medical Centre (66% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Macklin Street Surgery (74% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Mickleover Surgery (67% overall experience good)
- Park Lane Surgery (92% overall experience good)
- Peartree Medical Centre (86% overall experience good)
- Vernon Street Medical Centre (80% overall experience good)
How do patients rate Derby Family Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Derby Family Medical Centre as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Derby Family Medical Centre?
8,396 patients were registered in September 2026, up 0.0% on a year earlier.
What is Derby Family Medical Centre's CQC rating?
Good overall, published in February 2018.
How many GPs does Derby Family Medical Centre have?
3.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,307 patients per GP against 2,171 across England.
Are appointments at Derby Family Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Derby Family Medical Centre's phone number?
01332 773243.