Wilson Street Surgery, Derby: patient reviews and CQC rating
Wilson Street Surgery is a GP practice in Derby with 21,082 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 8.2 full-time-equivalent qualified GPs, or 2,571 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wilson Street Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 27 practices in Derby with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (63%). 94 patients answered the survey (response rate 16%).
| Survey question | Wilson Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 45% | 53% | 58% |
| Easy to contact via the NHS App | 36% | 46% | 54% |
| Reception team helpful | 86% | 84% | 85% |
| Last contact good | 65% | 68% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 432 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wilson Street Surgery is Good, published in November 2023. 2 key questions are rated differently: Well-led Outstanding and Responsive Requires Improvement. Its previous overall rating was Outstanding (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
21,082 patients were registered at Wilson Street Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 8.2 full-time-equivalent qualified GPs, there are 2,571 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 10.9 |
| August 2024 | 7.2 | 10.2 |
| August 2025 | 7.3 | 10.1 |
| August 2026 | 8.2 | 14.0 |
From June 2026 to August 2026 the practice recorded 5,676 appointments a month, or 269 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Wilson Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 269 | 523 | 510 |
| Face to face | 84% | 68% | 63% |
| Same day as booked | 57% | 39% | 45% |
| More than 28 days after booking | 1% | 9% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), atrial fibrillation (0.9% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 42.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.7% | 74.9% |
Wilson Street Surgery, 11 Wilson Street, Derby, DE1 1PG. Phone: 01332 332628. Website: www.wilsonstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Macklin Street Surgery | 0.2 km | 74% |
| Horizon Healthcare | 0.2 km | 66% |
| Friargate Surgery | 0.8 km | 59% |
| Vernon Street Medical Centre | 0.9 km | 80% |
| Derwent Medical Centre | 1.1 km | 77% |
- Brook Medical Centre (87% overall experience good)
- Derwent Medical Centre (77% overall experience good)
- Horizon Healthcare (66% overall experience good)
- The Osmaston Surgery (52% overall experience good)
How do patients rate Wilson Street Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Wilson Street Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Wilson Street Surgery?
21,082 patients were registered in September 2026, down 2.6% on a year earlier.
What is Wilson Street Surgery's CQC rating?
Good overall, published in November 2023.
How many GPs does Wilson Street Surgery have?
8.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,571 patients per GP against 2,171 across England.
Are appointments at Wilson Street Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wilson Street Surgery's phone number?
01332 332628.